
Alshaya Group
Department Manager ā Retail Operations
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 02/01/2026
Job overview
Date posted
18/11/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
02/01/2026
Job description
The role involves training, developing, and leading a department team within Ulta at Dubai Mall to maximize sales performance and minimize stock loss while upholding a high standard of customer service. Responsibilities include working alongside the team on the shop floor, ensuring Sales Associates are motivated and knowledgeable about the brand, and deputizing for the Store Manager and Assistant Store Manager when required. This includes managing retail operations, providing leadership in customer-facing environments, and maintaining commercial and operational standards across the department. Additional expectations include carrying out interviews for new hires, delegating tasks efficiently, negotiating with customers and colleagues, and applying strong communication skills. Proficiency with MS Office tools such as Excel and Word is required, alongside commercial awareness and a business-oriented mindset.
Required skills
Key responsibilities
- Train, develop, and lead the department team to maximize sales
- Work on the shop floor to demonstrate strong customer service standards
- Ensure Sales Associates are highly motivated and knowledgeable about the brand
- Reduce stock loss through active supervision and control measures
- Deputize for the Store Manager and Assistant Store Manager during absences
- Delegate tasks efficiently among team members
- Negotiate with customers and colleagues when needed
- Interview and assess new hires as required
Experience & skills
- Have at least 3 years of retail experience
- Demonstrate ability to delegate tasks, negotiate effectively, and conduct interviews
- Possess excellent English communication skills; Arabic is an advantage
- Show proficiency in MS Office including Excel and Word
- Be commercially aware and business oriented