Key responsibilities

• Liaise with HR sections to deliver branch HR support services within stipulated SLAs
• Monitor CBK and government regulatory changes and communicate the updates required to the HR team and management
• Assess current and future manpower needs with Business and Support Unit Heads and the CCM
• Coordinate candidate sourcing and interviews with the Recruitment team and unit heads
• Issue offer letters within approved C&B guidelines
• Complete service certification background checks and professional references for prospective employees
• Administer joining formalities and resolve documentation discrepancies with Head Office HR
• Guide new employees through organisational policies and procedures for successful induction
• Review branch HR policies and procedures to integrate local regulations and government guidelines
• Conduct disciplinary investigations and prepare reports with clear recommendations
• Advise on procedure at grievance hearings and corrective action meetings
• Process monthly payroll accurately for on-role and outsourced employees in line with statutory guidelines
• Support performance management, salary reviews and job description issuance with the OD team
• Negotiate with external insurance providers and process employee claims and renewals
• Deploy L&D plans through e-learning and classroom training programmes
• Handle staff loan applications in line with the bank's Staff Loan Policy
• Manage labour approvals and residence permit renewals for expatriate employees
• Finalise exit clearance, end-of-service settlements and service certificates for separated employees
• Prepare periodic and ad hoc HR reports for leadership, Audit and Compliance
• Allocate work to the team and give timely, constructive feedback
• Keep the branch key and stamp registries, supplies and administrative records up to date