Job description

The Manager – Fulfilment Operations Management at Majid Al Futtaim (Digital Retail) is responsible for overseeing digital fulfilment operations across all e-commerce grocery fulfilment centres in the UAE. The role focuses on optimizing customer experience metrics (e.g., on-time handover, picking quality), reducing fulfilment costs (e.g., cost per order), and improving operational efficiency (e.g., Pickrate). Responsibilities include conducting audits, performance analysis, manpower planning, and ensuring compliance with fulfilment processes and policies. The manager will collaborate closely with fulfilment owners to drive efficiency, enforce operational guidelines, and contribute to the strategic growth of MAF’s digital retail operations. Candidates must have over 6 years of experience in e-commerce grocery fulfilment, with expertise in product design, operational KPIs, and strong analytical capabilities. A bachelor's degree in supply chain management or a related field is required.