Job description

The UX Lead role drives user experience design across web and mobile platforms using a human-centered and data-driven methodology. Responsibilities include evaluating user requirements with business analysts and contributing to functional specifications, applying User-Centered Design (UCD) processes, and rapidly testing and iterating based on usability testing. The role involves researching, conceiving, sketching, prototyping, and testing digital product experiences and translating concepts into user flows, wireframes, mock-ups, and prototypes to ensure intuitive interactions. The position provides visual and interaction design optimized for varied devices and interfaces, identifies design problems, and devises elegant solutions while making strategic UX decisions for core and new features. The role requires collaboration with innovation teams, data specialists, product managers, engineers, business stakeholders, external suppliers, and internal departments to design robust solutions. It also aligns with other UX Leads to standardize tools and solutions, assesses usability through A/B testing, troubleshoots usability issues, and champions user-centric design for emerging technologies, including autonomous systems and LLM-powered conversational interfaces. The UX Lead demonstrates rapid prototyping capability using modern tools and frameworks, applies design thinking to complex problems, and integrates UX best practices into advanced platforms.