Check Point Software Technologies
Customer Success Manager - Cybersecurity (Check Point)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 19/03/2026
Job overview
Date posted
02/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
19/03/2026
Job description
Check Point is seeking a Customer Success Manager in Dubai to serve as a trusted advisor and advocate for strategic customers across multiple industries. The role involves accelerating customer value realization for Check Point products and services, ensuring post-sale success, and fostering long-term relationships with executives and engineering stakeholders. Responsibilities include managing account strategy, tracking adoption and deployment, identifying upsell/cross-sell opportunities, working with implementation partners, and managing contracts and crisis situations. The position requires proactive engagement with internal departments such as Product, Engineering, and Support, strong technical skills, and the ability to optimize existing customer success processes, ensuring customer retention and satisfaction.
Required skills
Key responsibilities
- Accelerate the customer’s value realization of Check Point’s products and services.
- Provide top-notch customer advocacy by understanding technical and strategic requirements and liaising with Products, Engineering, and Support departments.
- Develop and nurture relationships with key customer decision makers, including executive and engineering stakeholders.
- Establish and execute clear retention goals and process milestones.
- Assist and track customers with ongoing adoption, deployment, and usage of Check Point products and services.
- Identify new opportunities to upsell or cross-sell services and promote value through customer experience.
- Collaborate with implementation partners on strategic accounts and opportunities.
- Lead customer-facing account management strategy and planning sessions such as QBRs and cadence calls.
- Ensure detailed understanding of contracts and compliance with agreement fulfillment.
- Manage crisis situations effectively to maintain customer satisfaction.
Experience & skills
- 5+ years of relevant experience in Cyber/IT industry roles such as Customer Success, Pre-Sales, Professional Services, Sales, or Technical Services.
- Customer-first approach with strong interpersonal skills.
- Fluent English and excellent communication skills.
- Strong technical skills and orientation.
- Experience analyzing and optimizing Customer Success processes.
- Highly organized and able to manage multiple tasks simultaneously.
- Self-driven, proactive, patient, and active listener.
- Ability to work independently in a high-velocity environment.
- Willingness to travel abroad occasionally.