First Abu Dhabi Bank
Manager - Credit Control
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Job expiry date: 14/11/2025
Job overview
Date posted
30/09/2025
Location
Abu Dhabi, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
14/11/2025
Job description
The Manager ā Credit Control (Dubai & Northern Emirates) at First Abu Dhabi Bank is responsible for managing credit limits relating to credit facilities and guiding a team in day-to-day transactions covering limit encoding and control. The role authorizes, processes, and encodes credit limits into bank systems (GLCMS and T24), maintains bank and country limits per credit approvals (Initial CA, Annual Review, Extension, Interim and Administrative Memos), applies interest rates, commissions, fees and charges accurately, and performs write-off entries. It includes preparing and authorizing daily transactions such as loan memos, processing tickets, PPC discounting/settlements, SVC, customer grade changes, suspension of limits, and issuing liability/no liability certificates. The manager executes bulk uploads for limit extensions across Corporate, PCG, Investment Banking and FI portfolios; processes counterparty downgrades/upgrades in internal systems and at the Central Bank; and produces monthly controls including CBRB mismatch and ORR mismatch (credit application vs GLCMS). Responsibilities extend to RB code maintenance in GLCMS and T24, confirming limits prior to account closure, issuing instruction memos to Loan Operations (disbursements, repayment changes, settlements, fees) and to Client Service (margin release) in line with approved terms, amending overdraft pricing linked to fixed deposits, deferring instalments, extending loan maturity dates, and uploading interest rate codes. The role ensures adherence to policies, processes and procedures across FAB Head Office, representative offices and international branches, aligns with UAE Central Bank and other regulators, complies with SOPs, SLAs and DOA, and delivers superior internal customer service with timely responses to service/support requests, escalations and deficiency reports. It supports Team Leaders with workload distribution and workflow channel monitoring, prepares reports for HO-CCU & Sanction, HO-CAD and Senior Management, undertakes special projects, reports KRIs and operational loss incidents, engages proactively with stakeholders to ensure operational continuity without process breach, drives process enhancements, provides on-the-job training and knowledge sharing, manages team performance and leave/backups, ensures timely archiving of transactional documents, and optimizes manpower to meet business deliverables.
Required skills
Key responsibilities
- Authorize, process, and encode credit limits in GLCMS and T24; maintain bank and country limits per approved credit terms
- Apply interest rates, commissions, fees and charges accurately; execute write-off entries and all limit control tasks
- Prepare and authorize day-to-day transactions including loan memos, processing tickets, PPC discounting/settlements, and SVC
- Authorize customer grade changes and suspension of limits; issue liability/no liability certificates/letters
- Encode and maintain limits for approvals (Initial CA, Annual Review, Extension, Interim & Administrative Memos) for UAE and international branches per operating model and local regulations
- Execute bulk uploads for limit extensions across Corporate, PCG, Investment Banking and FI portfolios
- Process downgrades/upgrades of counterparties in internal systems and submit updates to the Central Bank as per credit approvals
- Produce and validate monthly control reports (CBRB mismatch; ORR mismatch between credit application and GLCMS)
- Maintain RB codes in GLCMS and T24 and confirm limits to stakeholders prior to account closure
- Ensure 100% internal customer satisfaction via superior service quality; respond promptly to requests, queries, escalations and deficiency reports
- Stay current with UAE Central Bank and other regulatory developments and Corporate Credit guidelines; ensure policy/process compliance
- Adhere to SOPs, SLAs and DOA; ensure understanding of relevant products and procedures within the team
- Support Team Leaders in distributing work, monitoring workflow channels (emails and other systems), and ensuring day-to-day task completion with stakeholder updates
- Prepare instruction memos to Loan Operations (disbursements, repayment changes, settlements, fee maintenance/collection) and to Client Service (release of excess margins)
- Amend overdraft interest pricing linked to fixed deposits; defer instalments; extend loan maturity dates as per approvals
- Encode bank/country limits per approvals; upload interest rate codes into bank systems
- Prepare ad-hoc and scheduled reports for HO-CCU & Sanction, HO-CAD and Senior Management; undertake special assignments/projects
- Report KRIs and operational loss incidents timely; engage proactively with stakeholders to ensure operational continuity and prevent process breaches
- Identify and escalate process enhancement opportunities; contribute to continuous improvement and sustainability of systems and practices
- Provide guidance, training and knowledge-sharing sessions; monitor team performance; ensure adequate training and effective leave/back-up planning
- Archive transactional documents on time per unit process; maximize manpower to meet business deliverables; uphold organizational values and ethics
Experience & skills
- Bachelorās degree or related discipline
- Relevant banking sector experience with a minimum of 3 years in similar roles with increasing managerial responsibilities in credit facility functions
- Demonstrated expertise in credit limit control, limit encoding, and maintenance across GLCMS and T24
- Knowledge of UAE Central Bank regulations and corporate credit guidelines; strong compliance with SOPs, SLAs and DOA
- Proficiency in preparing/authorizing loan memos, processing tickets, PPC discounting/settlements, SVC, and liability/no liability letters
- Experience with counterparty grading changes, limit suspensions, bulk limit uploads, and Central Bank submissions
- Ability to produce and reconcile CBRB and ORR mismatch reports; maintain RB codes in GLCMS and T24
- Proven stakeholder management with timely service responses; ability to mentor team members and support workload distribution
- Strong reporting skills to HO-CCU & Sanction/HO-CAD/Senior Management; experience with KRI and operational loss incident reporting
- Track record of process enhancement, special projects delivery, document archiving, and resource optimization
