Job description

The Manager – Credit Control (Dubai & Northern Emirates) at First Abu Dhabi Bank is responsible for managing credit limits relating to credit facilities and guiding a team in day-to-day transactions covering limit encoding and control. The role authorizes, processes, and encodes credit limits into bank systems (GLCMS and T24), maintains bank and country limits per credit approvals (Initial CA, Annual Review, Extension, Interim and Administrative Memos), applies interest rates, commissions, fees and charges accurately, and performs write-off entries. It includes preparing and authorizing daily transactions such as loan memos, processing tickets, PPC discounting/settlements, SVC, customer grade changes, suspension of limits, and issuing liability/no liability certificates. The manager executes bulk uploads for limit extensions across Corporate, PCG, Investment Banking and FI portfolios; processes counterparty downgrades/upgrades in internal systems and at the Central Bank; and produces monthly controls including CBRB mismatch and ORR mismatch (credit application vs GLCMS). Responsibilities extend to RB code maintenance in GLCMS and T24, confirming limits prior to account closure, issuing instruction memos to Loan Operations (disbursements, repayment changes, settlements, fees) and to Client Service (margin release) in line with approved terms, amending overdraft pricing linked to fixed deposits, deferring instalments, extending loan maturity dates, and uploading interest rate codes. The role ensures adherence to policies, processes and procedures across FAB Head Office, representative offices and international branches, aligns with UAE Central Bank and other regulators, complies with SOPs, SLAs and DOA, and delivers superior internal customer service with timely responses to service/support requests, escalations and deficiency reports. It supports Team Leaders with workload distribution and workflow channel monitoring, prepares reports for HO-CCU & Sanction, HO-CAD and Senior Management, undertakes special projects, reports KRIs and operational loss incidents, engages proactively with stakeholders to ensure operational continuity without process breach, drives process enhancements, provides on-the-job training and knowledge sharing, manages team performance and leave/backups, ensures timely archiving of transactional documents, and optimizes manpower to meet business deliverables.