Job description

Responsible for leading and managing a direct sales team to achieve budgeted volumes for personal finance, credit cards, and auto finance products within the retail banking division. The Team Leader ensures alignment with the bank’s sales strategy and compliance with regulatory and consumer protection standards, including the SIB Conduct Risk Framework. This role entails coaching and mentoring the sales team to refresh their product, policy, and sales skills regularly, monitoring individual and team performance, and providing actionable feedback. The position includes acquiring and analyzing market and customer data to identify opportunities, developing strategies to deepen customer relationships, and maximizing revenue generation through new accounts, cross-selling, and upselling. The Team Leader coordinates with other banking functions such as RCD, RCAD, and Cards Operations to ensure operational alignment and seamless product delivery. Additionally, the role emphasizes minimizing potential income loss by verifying documentation, ensuring adherence to local laws, regulatory guidelines, and internal standards, and protecting customer data. The role requires fostering a collaborative team environment that leverages the skills and energy of the sales team to achieve high levels of performance, driving customer satisfaction, and sustaining long-term growth in lending portfolios. The Team Leader must continuously monitor market trends, competition, and performance metrics to inform management decisions and refine sales strategies.