Key responsibilities

• Develop and maintain high-quality documentation, including standard operating procedures (SOPs), user guides, technical reports, white papers, security policies, and training materials related to SOC procedures and tools
• Create unique technical content that includes in-depth technical overviews, high-level and low-level designs, standard operating procedures, work instructions, and process flows
• Drive the requirements-gathering phase of system engineering for the various engineering teams within the SOC
• Research, write, edit, and proofread complex technical data for use in documents or sections of papers to present highly technical information less technically
• Gather information independently from available data in existing knowledgebase/document repositories
• Translate complex cybersecurity concepts and terminology into understandable language to support technical and non-technical audiences
• Read previous documentation and design notes and use computer-based training or company technical products to gather and research complex technical information for complex documentation
• Liaise with SOC analysts, engineers, and other subject matter experts to gather, validate, and organize relevant technical information needed for documentation
• Continuously review and update existing documentation
• Develop strict standards for keeping, managing, and making documents available to an organization
• Manage the roadmap for documentation control and management
• Maintain consistency of documents with organization-wide standards
• Ensure all documentation and materials follow appropriate standards, guidelines, and security controls by company policies and industry regulations, such as ISO270001