Abu Dhabi Islamic Bank
Assistant Relationship Officer – Business Banking Division (Outsourced)
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 07/04/2026
Job overview
Date posted
21/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Job description
The Assistant Relationship Officer – Business Banking Division (Outsourced) is responsible for supporting Relationship Managers (RM) in managing documentation, operations, customer service and post-booking activities within a Sharia-compliant banking environment. The role ensures security and availment documents are properly prepared and submitted in accordance with Credit Approval terms and conditions prior to submission to CAD, and manages housekeeping activities post booking of cases. The incumbent reviews and uploads account opening documents in CRM, prepares and uploads mortgage documents, Direct Debit Authority (DDA), and performs UTC as applicable. The role includes coordinating with Business partners such as CAD, WFO, TFD, Legal and Sharia to ensure compliance with ADIB’s policy and procedures, particularly Trade policies, and ensures proper handling of documents and endorsement checks before delivery of trade documents. Responsibilities extend to ensuring timely submission of commercial invoices, Bill of Lading, Bill of Entry and Delivery order post booking or availment, tracking post disbursal trade documents for invoice finance, monitoring changes in CBRB, and maintaining MIS for monthly approval, booking/availment, deferrals and post disbursement documentation. The position supports service fulfillment by attending customer service requests, following up on EMI payments, ensuring timely deposits in ADIB or DDA accounts, monitoring utilization of available limits for revolving customers, tracking existing and future deferrals, and ensuring timely payments to dealers and partners. Additional responsibilities include assisting staff with system access, IT equipment and stationaries, maintaining asset movement and arranging business-related claims. The role requires 3–5 years of banking experience with at least 3+ years in customer service, documentation and operations, hands-on experience in Customer Service Unit functions, strong PC skills, analytical ability, product knowledge and understanding of technological issues in a banking operations context.
Required skills
Key responsibilities
- Prepare securities and ensure all security and availment documentation strictly follow the terms and conditions of Credit Approval prior to submission to CAD, coordinate proactively with CAD, WFO, TFD, Legal and Sharia, and manage housekeeping activities post booking of cases
- Review and upload account opening documents in CRM, prepare and upload mortgage documents, Direct Debit Authority (DDA), perform UTC as applicable, and ensure proper handling and endorsement checks of trade documents in line with ADIB’s policy and procedures and Trade policies
- Ensure timely submission of commercial invoices, Bill of Lading, Bill of Entry and Delivery order post booking or availment, monitor pending post disbursal trade documents for invoice finance, and track existing and future deferrals in coordination with the RM
- Follow up with customers for EMI payments and timely deposits into ADIB or DDA accounts, monitor utilization of available limits for revolving customers, and ensure timely payment to dealers and other partners to support revenue and business targets
- Assist Relationship Managers by preparing availment documentation, supporting legal approval processes, RIM creation and activation, monitoring RM portfolio including changes in CBRB and customer monthly installments repayments, and responding to customer requests and queries
- Maintain MIS for monthly approvals, booking/availment, deferrals and post disbursement documents, assist staff with system access, IT equipment and stationaries, maintain asset movement records and arrange business-related claims while ensuring fulfillment of customer service requests and submission of original security documents
Experience & skills
- Possess 3–5 years of banking experience with at least 3+ years in customer service, documentation and operations within a Business Banking or related banking environment
- Demonstrate hands-on experience in a Customer Service Unit with strong understanding of Credit Approval documentation, post disbursal documentation, trade finance documentation and invoice finance processes
- Exhibit working knowledge of CRM systems, MIS reporting, CBRB review, RIM creation and activation, Direct Debit Authority (DDA), mortgage documentation and UTC processing
- Show familiarity with trade documentation including Commercial invoices, Bill of Lading, Bill of Entry and Delivery order, and ensure compliance with ADIB’s policy and procedures and Trade policies
- Demonstrate ability to coordinate with internal stakeholders including CAD, WFO, TFD, Legal and Sharia and support Relationship Managers in portfolio monitoring and customer servicing activities
- Maintain strong PC skills, analytical ability, product knowledge and understanding of technological issues in banking operations, with capability to manage documentation control, EMI follow-up and revolving credit limit utilization monitoring