Job description

Strategic customer accounts at risk can threaten revenue, cash flow and retention, and this Senior Account Risk Manager at IFS in Dubai drives them to resolution across the global portfolio. High-risk accounts are owned end to end, with agreed actions executed against committed target dates. A regular global risk review cadence runs across every region and business division. Accounts with significant financial, commercial, delivery or retention risk come to you for coordination and escalation. Records cover exposure, root causes, mitigation plans, owners and next steps, and reporting tracks the impact on ARR, renewals, collections, churn, revenue realisation and bad debt. Executive dashboards give leadership a clear view of risk trends and progress. Sales, Customer Success, Finance, Legal, Delivery and Product teams are close partners, though delays get challenged firmly. Automation of data collection, reporting and risk tracking is part of the brief as well. Candidates need significant software industry experience in finance, risk management, collections, customer success operations or strategic account governance, a strong grasp of ARR and renewal models, and the persistence to drive accountability in a global matrix.