Job description

The Mid Market Account Manager (Restaurant Partnerships and Commercial Growth) at Deliveroo in Dubai, United Arab Emirates operates within the Commercial team, focusing on managing and growing a portfolio of restaurant partners within a fast-paced e-commerce and food delivery marketplace. The role involves strategic account management and portfolio management, where the manager acts as a strategic advisor to partners, developing tailored commercial strategy and business development initiatives to maximize revenue, retention, and customer experience optimization. The position requires ownership of commercial outcomes including revenue management, profitability analysis, and ROI analysis, ensuring partners achieve sustainable growth. The role leverages data analysis tools such as Excel and Looker to perform market trend analysis, pricing optimization, and generate actionable insights that inform decision-making. The manager leads QBR (quarterly business reviews) with partners, presenting performance insights and recommendations. Responsibilities include campaign management, executing co-marketing campaigns to drive order volume and brand visibility, and identifying category expansion opportunities and new business initiatives to optimize portfolio performance. The role also involves contract negotiation, stakeholder management, and collaboration with cross-functional teams to align commercial strategy and execution. The position requires bilingual communication in Arabic and English, strong analytical capabilities, and expertise in managing complex partner portfolios within an e-commerce platform environment focused on innovation, growth, and customer-centric outcomes.