Job description

The EEMC Technical Shop Support Manager at Emirates Engine Maintenance Centre (EEMC) in Dubai is responsible for leading the technical support function for the engine maintenance, repair, and overhaul (MRO) process across Emirates’ fleet engines. The role operates within a state-of-the-art engine maintenance facility delivering integrated services including Engine Technical Services (ETS), propulsion planning and logistics, and engine shop and test cell operations. The position ensures all engine overhaul activities comply with Original Equipment Manufacturer (OEM) recommendations, airworthiness regulations, and airline Continuing Airworthiness Management Organisation (CAMO) requirements while meeting Emirates standards for quality, turnaround time, and cost optimization. The manager is accountable for supporting production and operational needs including translating customer work scope requirements into EEMC maintenance tasks, providing technical guidance during engine induction meetings, addressing technical queries and defect rectification, supporting tooling and data queries, responding to engine evaluation reports (EER), managing departure record creation processes, and mitigating work stoppage issues within production. The role also ensures the development and maintenance of clear and accurate task cards while integrating Human Factors considerations to ensure safe and efficient task execution. The Technical Shop Support Manager leads industrialization initiatives related to new repair capabilities, coordinating between production teams, third-party MRO providers, and manufacturers to support capability expansion and new product introduction within the EEMC strategy. The position also leads investigations into internal and external non-compliance findings, performing root cause analysis and implementing corrective and preventive actions to improve operational reliability and regulatory compliance. Additionally, the role is responsible for establishing and monitoring Key Performance Indicators (KPIs) to drive performance improvements across Technical Shop Support Engineering while supporting repair and overhaul capability development of engine modules aligned with business growth objectives. The manager contributes to strategic repair planning and internal repair strategy development to maximize revenue while collaborating with Emirates Procurement to optimize repair production line utilization. The role requires deep expertise in engine maintenance philosophy including engine modules, nacelles, powerplant piece part repairs, engineering planning, maintenance organization practices, contracts, purchasing, warranty management, and certification standards within the aviation industry. Continuous improvement methodologies including Lean Six Sigma, Kaizen, 5S, and 5D are applied to drive efficiency, innovation, and operational excellence within the engine overhaul facility.