
Ad Ports Group
Manager - Business Customer Support (Maritime Operations)
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 06/03/2026
Job overview
Date posted
20/01/2026
Location
Abu Dhabi, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
06/03/2026
Job description
The Manager - Business Customer Support at AD Ports Group is responsible for leading and overseeing the daily operations of marinas and public marine assets in Abu Dhabi. The role ensures alignment with operational standards and strategic objectives, monitors performance, prepares senior management reports, and drives continuous improvement initiatives. The manager coordinates cross-functional teams to ensure seamless facility operations and effective resolution of challenges. They lead the customer service department, establish and enhance customer service procedures, policies, and standards, define and track customer satisfaction targets, analyze feedback, and implement initiatives to improve overall customer experience. The role ensures compliance with local regulations, HSE requirements, and company policies, evaluates and strengthens the effectiveness of the compliance program, and champions a culture of ethics and compliance through leadership, guidance, and staff training.
Required skills
Key responsibilities
- Lead and oversee daily operations of all marinas and public marine assets in Abu Dhabi, ensuring alignment with AD Ports Group operational standards and strategic objectives
- Monitor operational performance, prepare reports for senior management, and drive corrective actions to achieve continuous improvement
- Coordinate with cross-functional teams to ensure seamless facility operations and effective resolution of operational challenges
- Manage the customer service department, ensuring efficient handling of inquiries and complaints while fostering a customer-centric culture
- Establish, implement, and enhance customer service procedures, policies, and standards to elevate service delivery
- Define and track customer satisfaction targets, analyze feedback, and lead initiatives to improve overall customer experience
- Ensure compliance with local regulations, HSE requirements, and company policies across all operations
- Evaluate and strengthen the effectiveness of the Compliance Program, embedding ethical practices into daily operations
- Provide leadership, guidance, and training to staff to champion AD Ports Group’s compliance culture
- Collaborate with Vice President - Public Marine Facilities and other leadership to align on strategic objectives
- Support team development through coaching, performance management, and fostering a culture of continuous improvement
- Keep senior management informed of regulatory and best practice changes and their impact on the organization
- Liaise with internal and external stakeholders to ensure alignment on compliance matters
- Develop and deliver training programs to build risk awareness and emphasize the importance of compliance and ethics
- Support staff education initiatives to ensure understanding of compliance requirements
- Promote a culture of continuous improvement and learning within compliance teams and the wider organization
Experience & skills
- Bachelor's degree in Business Administration, Maritime Studies, Logistics, or related field
- 10 years of experience in compliance, risk management, and customer service in ports, logistics, or maritime sectors