e& Enterprise
Solution Architect – Digital Support & Operations (UAE National)
- Permanent
- Sharjah, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 03/04/2026
Job overview
Date posted
17/02/2026
Location
Sharjah, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
03/04/2026
Job description
The Solution Architect – Digital Support & Operations (UAE National) role in Sharjah is responsible for delivering comprehensive application support, system administration, and operational oversight of web and mobile applications as well as cloud services. The position involves supporting deployment and configuration of mobile application platforms (Android and iOS), operating and monitoring applications, and ensuring high availability and performance across collaboration environments. The role requires hands-on expertise in Microsoft Azure Kubernetes, AWS Cloud Computing Platform, databases including MySQL, Oracle DB, and MongoDB, scripting with Unix Shell and PL/SQL, and middleware technologies such as Oracle WebLogic and NGINX. The architect will oversee web servers including Apache Tomcat, iPlanet, and IIS, ensure regulatory compliance, manage product lifecycle considerations, and apply Agile methodologies and Continuous Integration/Deployment practices. Responsibilities include Level-II and Tier 2 support (24x7), forecasting system demand, recommending infrastructure upgrades, maintaining KPIs, documenting released applications, reporting performance metrics, and ensuring adherence to operational policies and resolution protocols while providing escalation support to IT Development and Executive Management teams.
Required skills
Key responsibilities
- Support deployment and configuration of mobile application platforms (Android and iOS), ensuring stable production releases and operational readiness
- Operate, monitor, and maintain web and mobile applications and associated cloud services to ensure optimal performance and availability
- Monitor collaboration environments for anomalies and errors, proactively identify issues, and escalate to IT Development and Executive Management teams when required
- Provide daily platform support, maintenance, and management activities, including troubleshooting and resolving Level-II and Tier 2 incidents on a 24x7 basis
- Document, track, and maintain released applications, ensuring accurate records of configurations, updates, and incident resolutions
- Forecast system demand and recommend infrastructure upgrades, expansions, and reconfigurations to support business growth and scalability
- Develop and enforce procedures, policies, and resolution protocols to maintain high operational standards and regulatory compliance
- Report application performance metrics and system health information to line managers and relevant stakeholders
- Provide support for domain-related applications within the section and ensure compliance with internal rules and operational policies
- Address customer complaints promptly, maintain section KPIs, and ensure service-level objectives are met consistently
- Support and administer middleware technologies such as Oracle WebLogic and NGINX, and manage web servers including Apache Tomcat, iPlanet, and IIS
- Manage databases (MySQL, Oracle DB, MongoDB) and execute Unix Shell and PL/SQL scripts to support application functionality and data integrity
- Collaborate with cross-functional teams using Agile methodologies and Continuous Integration/Deployment practices to enhance operational efficiency
- Apply E2E functional design principles and product lifecycle management practices to ensure sustainable digital operations
Experience & skills
- Hands-on experience with mobile application platforms (Android and iOS) including deployment and operational support
- Practical experience with Microsoft Azure Kubernetes and AWS Cloud Computing Platform
- Strong database expertise in MySQL, Oracle DB, and MongoDB
- Proficiency in Unix Shell scripting and PL/SQL
- Experience with middleware technologies such as Oracle WebLogic or NGINX
- Knowledge of web servers including Apache Tomcat, iPlanet, and IIS
- Fundamental networking knowledge and exposure to Windows administration and infrastructure applications
- Experience delivering Level-II and Tier 2 support in production environments, including 24x7 operational coverage
- Familiarity with Agile methodologies and Continuous Integration/Deployment practices
- Understanding of E2E functional design, emerging technology solutions, product lifecycle management, and regulatory compliance
- Strong analytical and communication skills to support stakeholders and executive management teams