Job description

The Aftersales Planning Manager at Al-Futtaim Automotive plays a key role in driving Toyota & Lexus aftersales operations through data-driven strategy and cross-functional collaboration. This role is responsible for developing strategic and annual business plans, analyzing key KPIs (such as VIN visits, sold hours, and parts sales), and identifying performance risks and opportunities. The manager will work closely with Sales, Marketing, PDC, and Dealership networks to align aftersales initiatives and lead campaign management, including new product launches and service process improvements. The position also involves overseeing retention product effectiveness (e.g., extended warranties), managing a small team, and reporting to the Senior Planning Manager. The ideal candidate brings strong business analytics, digital tool proficiency (SAP, Power BI, Tableau, Alteryx), and stakeholder management skills within a fast-paced automotive environment.