Key responsibilities

• Configure, customize, and maintain Cerner EHR modules (e.g., PowerChart, FirstNet) to align with clinical requirements
• Act as primary liaison between clinical departments and IT for rapid resolution of system errors and service requests
• Analyze end-to-end data workflows to identify bottlenecks and implement enhancements for improved data capture and reporting
• Develop and deliver training sessions, user guides, and e-learning materials to support staff proficiency in Cerner usage
• Lead and participate in system upgrade activities, design and execute test scripts, and validate new functionality in test and production environments
• Monitor key performance indicators for system uptime, response times, and incident resolution metrics and report findings to leadership
• Collaborate with information security team to enforce access controls, audit trails, and encryption in line with HIPAA and local regulations
• Support clinical audits by extracting system data, preparing compliance reports, and validating documentation accuracy
• Document configuration changes, standard operating procedures, and technical specifications for future reference
• Coordinate with external vendors and Cerner technical support for escalated issues and software patches