Job description

TikTok's Industry Operations Team formulates industry strategy and identifies growth opportunities across the METAP region, and this Industry Client Solutions Manager role sits within Global Business Solutions to deliver industry-specific solutions and methodologies against that mandate. Accounts get nurtured through high touch client service and education on TikTok solutions, supporting brands as they work toward their marketing and business objectives. Cross functional collaboration underpins the team's approach, pulling together product knowledge, vertical expertise and market level insights into solutions clients can act on. You will serve as a consultant to clients and internal stakeholders, covering everything from product adoption and strategy to optimizations that link marketing objectives to business goals. Product developments, market landscape and competitor activity get combined to help the sales team set priority and direction. Adoption of Pixels, MMPs and APIs gets driven and facilitated where applicable, alongside Test and Learn plans built using measurement solutions such as BLS, CLS, and Ad Effectiveness across full-funnel strategies. Narratives, workshops and business reviews get put together to educate and upskill clients, and TikTok Shop's place within a client's always-on full-funnel platform gets established through playbooks, infographics and events. Trusting relationships with internal cross-functional teams and external client and agency teams support sustained account growth, and revenue attainment against the Book of Business gets tracked individually and as a team.