Cloudflare MENA
Customer Solution Engineer
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 06/11/2025
Job overview
Date posted
22/09/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
06/11/2025
Job description
As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customerās lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment. As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customerās needs.
Required skills
Key responsibilities
- Serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers
- Be part of a regional team and work closely with CSMs supporting the regional book of business
- Deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
- Ensure customer retention and expansion through relationship building and participation in periodic account reviews
- Provide customers with clear proactive technical guidance and expertise across all Cloudflare products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Proactively identify opportunities for expansion for existing customers
- Promote retention by capturing and communicating gaps in product or features
- Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices
- Travel 20-50% to attend meetings with customers, conferences, and industry events
Experience & skills
- 3+ years of prior post-sales customer relationship management
- Deep understanding of how the internet works (OSI model, TCP/IP, TLS, DNS, HTTP)
- Knowledge of reverse and forward proxies and their applications
- Understanding of security aspects of internet properties (Firewalls, WAFs, Bot Management, Rate Limiting, MTLS, Zero Trust)
- Understanding of performance aspects of internet properties (Speed, Latency, Caching, Video Streaming, HTTP/2, TLSv1.3)
- Experience troubleshooting and solving technical problems
- Experience with scripting languages (Python, JavaScript, Bash)
- Ability to proactively identify and solve problems with sustainable solutions
- Fluent in English and Arabic
- Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2 (nice to have)
