Sofitel Hotels Middle East
Duty Manager – Front Office Operations
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 10/05/2026
Job overview
Date posted
26/03/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Job description
Sofitel Riyadh Hotel & Convention Center, operating under Accor's Luxury & Lifestyle segment, delivers a five-star luxury hospitality experience blending French elegance with Saudi Arabian warmth, focused on personalized service, refined opulence, and urban sophistication. The Duty Manager supports front office operational leadership by assisting in forward planning of Reception, Front Office Administration, and Data Administration functions, ensuring seamless hotel operations and superior guest experiences. The role involves managing Front Office Operations, supervising staff, controlling room availability, room types, occupancy management, rate categories, and maximizing occupancy, revenue, and average rate while maintaining high service standards. The position requires close coordination with Housekeeping, Executive Housekeeper, and Finance Department to ensure Room Ready on Arrival policy, guest amenities, credit policies and procedures, and financial controls are implemented effectively. Responsibilities include interpreting computer reports, compiling statistics, approving upgrades, managing VIP guest management, inspecting lobby, reception, cashier desk, and VIP rooms, and maintaining operational standards. The Duty Manager also prepares staff scheduling based on occupancy forecasts, manages budget preparation and budget management with Finance, ensures adherence to OH&S policies and procedures, oversees staff conduct, uniforms, hygiene, and appearance standards, and supports HR Manager collaboration for departmental performance. Knowledge of Opera Property Management System, system recovery procedures, front office reporting, and multi-department coordination is required, along with experience in luxury hospitality, supervisory leadership, and front office operational excellence.
Required skills
Key responsibilities
- Manage and supervise all Front Office Operations including Reception, Front Office Administration, and Data Administration, ensuring prompt guest service, personal recognition, VIP guest management, operational efficiency, adherence to luxury hospitality standards, and maintaining seamless guest experience across all touchpoints.
- Assist the Front Office Manager in all operational duties including forward planning, operational oversight, occupancy management, staff supervision, and implementation of service standards while maintaining operational continuity and supporting departmental objectives.
- Control room availability, room types, room count accuracy, rate categories, and occupancy management while maximizing occupancy, revenue optimization, and average rate performance in alignment with hotel revenue strategies.
- Liaise with Housekeeping Department and Executive Housekeeper to ensure Room Ready on Arrival policy compliance, special guest needs fulfillment, amenities coordination, and room presentation standards for VIP arrivals and regular guests.
- Monitor credit policies and procedures, coordinate with Finance Department for credit management, interpret computer reports, compile operational statistics, and ensure financial accuracy in front office operations.
- Inspect lobby, reception, cashier desk, and VIP rooms for cleanliness, orderliness, and service readiness, approve upgrades and special amenities in absence of manager, and maintain high operational presentation standards.
- Prepare staff scheduling including work and vacation schedules for Front Office staff based on occupancy forecasts, group movements, and operational requirements while maintaining staff conduct, dress, hygiene, uniforms, and appearance standards.
- Collaborate with HR Manager and Finance Department for departmental performance, budget preparation, budget management, and ensure adherence to OH&S policies and procedures while maintaining seamless inter-departmental relationships.
Experience & skills
- Obtain a Degree from School for Tourism & Hotel Management with strong knowledge of Front Office Operations, Reception operations, Front Office Administration, and Data Administration within luxury hospitality environments.
- Demonstrate minimum 3–5 years relevant experience in luxury hospitality with at least 2 years at supervisory level, managing Front Office Operations, staff supervision, and guest service delivery.
- Possess strong knowledge of room availability control, occupancy management, rate categories, revenue optimization, and average rate performance within hotel operations.
- Demonstrate experience coordinating with Housekeeping Department, Executive Housekeeper, and Finance Department for guest services, room readiness, credit policies, and operational efficiency.
- Show proficiency in Opera Property Management System, system recovery procedures, computer report interpretation, and statistics reporting for operational decision-making.
- Demonstrate ability to prepare staff scheduling, manage forecasts, handle large group movements, and maintain operational readiness for front office functions.
- Maintain knowledge of budget preparation, budget management, OH&S policies and procedures, and operational compliance within hospitality environments.
- Demonstrate ability to manage multi-cultural workforce, maintain luxury hospitality standards, handle VIP guest management, and deliver five-star guest experiences in dynamic hotel environments.