Key responsibilities

• Host on-site tours of properties for prospective tenants and explain features and amenities
• Maintain full knowledge of all aspects of each property and provide background information
• Handle tenant inquiries, complaints, and concerns professionally and maintain strong resident relations
• Manage tenant move-outs including unit inspection, damage assessment, and security deposit adjustments
• Ensure unit cleanliness and repairs before onboarding new tenants
• Oversee transition of new tenants and manage associated paperwork
• Maintain tenant files in line with URC policies and procedures in both hard and soft formats
• Create and maintain a tenant database for past, current, and future residents
• Inspect property security, cleanliness, and maintenance and report issues to service providers
• Compile and implement weekly checklists for property maintenance and submit reports to Line Manager
• Inspect property condition before leasing and document pre-tenancy status
• Support execution of property repair and maintenance plans within budget to maintain standards
• Ensure contractors comply with health and safety policies and address infractions or hazards
• Perform additional duties as directed by the Line Manager