Key responsibilities

• Diagnose complaints and technical issues by carrying appropriate equipment to site and performing repair, replacement, and maintenance works as directed
• Respond to guest and internal inquiries in a courteous and professional manner and resolve complaints efficiently and promptly
• Complete work orders, Planned Preventive Maintenance (PPMs), and Call Work Assignments (CWAs) as directed
• Select correct materials from engineering stores and maintain accurate material usage logs
• Organize work tools and equipment in a skilled and professional manner
• Maintain detailed logs for all work performed within the department and other departments as required
• Respond to work orders and room or site inspections, report observed damages, and propose resolutions to team leaders
• Escalate issues outside assigned remit and seek guidance to resolve them appropriately
• Ensure strict adherence to safe working conditions and proactively highlight unsafe situations
• Leave work areas safe and tidy and coordinate with housekeeping if further cleaning is required
• Ensure all operating equipment and materials are clean and ready prior to service commencement
• Attend all required training sessions and departmental meetings consistently
• Maintain high standards of personal hygiene and grooming in line with Jumeirah standards
• Develop and maintain positive working relationships, support team goals, and guide general assistants when required
• Adhere to departmental policies, processes, SOPs, and instructions to deliver luxurious service standards
• Comply with all Health, Safety and Environment procedures, instructions, controls, and local regulations
• Perform any other duties reasonably requested by management or the reporting manager