Job description

A high-end residential community in Dubai depends on this Community Manager role for strategic and operational management, keeping resident experience exceptional and protecting the community's reputation and value. You establish and deliver a community management strategy aligned with landlord objectives and resident experience, acting as the senior point of contact and representative of the landlord within the community. Premium residential service standards get established and maintained across community presentation and resident interactions, with annual community plans covering resident experience, operations, budget and CAPEX requirements. A personalized, hospitality-led resident experience gets delivered daily, built on trusted relationships with residents and household representatives and proactive communication through newsletters and digital platforms. Day-to-day community operations, including facilities management, landscaping and security, get overseen against agreed luxury standards, with service provider KPIs, SLAs and quality monitored closely. Luxury villas and community assets get protected through preventative and reactive maintenance, refurbishment coordination and quality inspections. Community engagement runs through an annual lifestyle calendar built around resident demographics, spanning wellness, family engagement, sports and cultural programming. Financial management covers OPEX and CAPEX budget preparation, performance monitoring against approved budgets, and cost optimization aligned with premium service standards. Compliance with UAE regulations, safety standards and governance requirements rounds out the role, backed by regular reporting on resident satisfaction, events and financial performance.