Key responsibilities

• Manage the relationship with the customer and all project stakeholders
• Identify resources and build the right project team with the resource manager
• Coordinate sales, operations, order management and support functions for project delivery
• Direct internal Professional Services resources and third-party vendors during execution
• Deliver all projects on time, within scope and within budget
• Control changes to scope, schedule and cost using appropriate verification techniques
• Measure project performance with suitable systems, tools and techniques
• Resolve escalations at all levels internally and externally, reporting to management as needed
• Maintain comprehensive project documentation
• Apply Fortinet's methodology and enforce project standards
• Mitigate Fortinet's exposure through structured risk management
• Determine revenue recognition, ensure accurate invoicing and monitor receivables
• Forecast revenue accurately and monitor project profitability
• Secure completed and signed legal documents at project start
• Facilitate team and client meetings and communicate sensitive information tactfully