
Hilton MENA
Learning & Development Manager
- Permanent
- Ras Al Khaimah, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 05/11/2026
Job overview
Date posted
21/09/2026
Location
Ras Al Khaimah, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
05/11/2026
Job description
DoubleTree by Hilton Resort and Spa Marjan Island in Ras Al Khaimah is looking for someone to lead learning and development for the property. Training programs and talent strategies sit at the heart of the role, built around helping team members and leaders deliver strong guest experiences while shaping a high performing, engaged workforce. You'll identify development needs and build learning solutions that support business goals, then work with leaders on goal setting, coaching, development planning and ongoing feedback to build a performance driven culture. Talent pipeline work runs alongside this, covering performance management, succession planning, career development and leadership growth initiatives. Compliance matters too, since learning records, certifications and training activities need to meet Hilton brand standards, company policy and regulatory requirements. Cross training, internal mobility and career progression fall under this role as ways to support retention and long term development. Learning effectiveness gets monitored through data, feedback and performance insights, feeding back into how programs get improved over time. Department leaders partner with you to align learning, talent and performance initiatives with operational priorities. Proven experience in an L&D leadership role within hospitality is expected, and previous Hilton experience or hospitality coaching, training or adult learning certifications are a clear advantage.
Required skills
Key responsibilities
- Identify development needs and deliver learning solutions that support business success and guest experiences
- Build a strong talent pipeline through performance management, succession planning, career development and leadership growth initiatives
- Partner with leaders to foster a performance driven culture through goal setting, coaching, development planning and ongoing feedback
- Design and implement learning programs that improve operational excellence, service delivery, compliance and leadership capability
- Facilitate learning opportunities that build confidence, strengthen skills and help team members reach their full potential
- Support career progression, cross training and internal mobility initiatives that encourage retention and long term development
- Monitor learning effectiveness and use data, feedback and performance insights to improve development outcomes
- Enable team members and leaders to deliver Hilton's Light and Warmth of Hospitality through capability building and service focused learning
- Ensure learning records, certifications and training activities meet Hilton brand standards, company policy and regulatory requirements
- Collaborate with department leaders to align learning, talent and performance initiatives with operational priorities
- Foster an inclusive learning culture that improves team member satisfaction, development and retention
- Develop the skills, capabilities and leadership strength needed to support current and future business needs
Experience & skills
- Bring proven experience in a Learning and Development leadership role within hospitality
- Carry previous Hilton experience where possible
- Hold hospitality coaching, training, facilitation or adult learning certifications such as Hilton programs
- Show strong knowledge of performance management, succession planning, talent development and leadership capability building
- Demonstrate excellent facilitation, presentation, coaching and stakeholder management skills
- Build strong interpersonal and relationship building skills with the ability to influence and collaborate at all levels
- Maintain a collaborative mindset and a genuine interest in developing people and building high performing teams
- Apply excellent communication, active listening and emotional intelligence skills
- Combine strong organizational, planning and project management capabilities
- Focus on customers with a commitment to delivering exceptional internal and external service