Job description

The Chief Technology Officer (CTO) role is a senior executive leadership position responsible for defining and executing the end-to-end technology strategy for a hypermarket retail business undergoing a major transformation. The role focuses on maximizing SAP investments while driving operational efficiency, digital innovation, and customer experience enhancements across large-scale retail operations. The CTO leads comprehensive SAP-centric technology programs, including SAP S/4HANA, SAP Retail, SAP Customer Experience (CX), and integrated supply chain solutions, ensuring seamless integration across POS, HRMS, warehouse, distribution, and supply chain systems. The position oversees enterprise-wide digital transformation initiatives such as e-commerce platforms, loyalty programs, AI enablement, analytics, and reporting dashboards. The CTO standardizes IT operations and business intelligence functions under a unified technology organization, drives KPI tracking and performance monitoring, and ensures continuous process improvement. The role includes direct leadership of a 20–30 person technology team, vendor and SAP partner management, collaboration with executive leadership, and ownership of complex, high-impact technology initiatives in operations-heavy, hypermarket-scale, and food retail environments. Fluency in English is required, Arabic is highly preferred, and Gulf retail experience—particularly within Kuwait—is strongly favored.