
Robert Walters
Chief Technology Officer (CTO) â SAP Retail Transformation
- Permanent
- Al Kuwait City, Kuwait
- Experience 10 - 15 yrs
Job expiry date: 05/03/2026
Job overview
Date posted
19/01/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package + relocation
Experience
10 - 15 yrs
Seniority
C-suite
Qualification
Bachelors degree
Expiration date
05/03/2026
Job description
The Chief Technology Officer (CTO) role is a senior executive leadership position responsible for defining and executing the end-to-end technology strategy for a hypermarket retail business undergoing a major transformation. The role focuses on maximizing SAP investments while driving operational efficiency, digital innovation, and customer experience enhancements across large-scale retail operations. The CTO leads comprehensive SAP-centric technology programs, including SAP S/4HANA, SAP Retail, SAP Customer Experience (CX), and integrated supply chain solutions, ensuring seamless integration across POS, HRMS, warehouse, distribution, and supply chain systems. The position oversees enterprise-wide digital transformation initiatives such as e-commerce platforms, loyalty programs, AI enablement, analytics, and reporting dashboards. The CTO standardizes IT operations and business intelligence functions under a unified technology organization, drives KPI tracking and performance monitoring, and ensures continuous process improvement. The role includes direct leadership of a 20â30 person technology team, vendor and SAP partner management, collaboration with executive leadership, and ownership of complex, high-impact technology initiatives in operations-heavy, hypermarket-scale, and food retail environments. Fluency in English is required, Arabic is highly preferred, and Gulf retail experienceâparticularly within Kuwaitâis strongly favored.
Required skills
Key responsibilities
- Develop and execute a comprehensive enterprise technology strategy aligned with business objectives and optimized SAP investments
- Lead large-scale SAP implementation and transformation programs ensuring timely delivery, cost optimization, and cross-system integration
- Drive digital transformation initiatives including e-commerce platforms, loyalty programs, artificial intelligence enablement, and enterprise reporting dashboards
- Standardize and integrate IT operations and business intelligence functions under a unified technology organization
- Lead, mentor, and scale a high-performing technology team of 20â30 staff members
- Collaborate with executive leadership, internal stakeholders, and SAP vendors to align technology initiatives with business priorities
- Ensure operational systems including POS, HRMS, supply chain, warehouse, and distribution platforms are optimized and fully integrated
- Monitor operational and transformation performance through KPI tracking, reporting, and continuous process improvement
Experience & skills
- Possess a minimum of 10 years of experience in technology leadership roles with at least 5 years specializing in SAP solutions within retail environments
- Demonstrate deep expertise in hypermarket-scale retail operations, including food retail and operations-heavy business models
- Exhibit strong hands-on knowledge of SAP S/4HANA, SAP Retail, SAP Customer Experience (CX), and integrated SAP supply chain solutions
- Show experience across IT systems, business intelligence, digital transformation, e-commerce platforms, analytics, and helpdesk operations
- Hold an MBA or relevant advanced degree
- Maintain relevant SAP certifications such as SAP Certified Technology Associate or equivalent
- Demonstrate hands-on experience with retail technology systems including POS, HRMS, e-commerce, warehouse, and supply chain platforms
- Be fluent in English with Arabic language capability highly preferred
- Demonstrate Gulf region experience, with candidates based in Kuwait or the wider Gulf region strongly preferred