Job description

The Operations Manager role at SmartStay is responsible for overseeing and optimizing day-to-day hospitality operations across a growing holiday home portfolio in Dubai, ensuring consistent delivery of 5-star guest experiences in line with SmartStay’s brand promise and UAE regulatory requirements. The role manages end-to-end operational performance across Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics, with direct management responsibility for Guest Relations and oversight of departmental leads for Housekeeping, Engineering, and Storekeeping. The position ensures property readiness prior to guest check-in through structured inspections, checklist governance, and adherence to quality benchmarks, while maintaining compliance with UAE holiday home regulations including DTCM and Sakani guest registration processes. The role drives operational efficiency through SOP ownership, process optimization, vendor assessment, technology adoption using platforms such as HostAway, Breezeway, Monday.com, and Trainual, and KPI-driven performance management. Responsibilities include managing guest escalations and service recovery, resolving operational issues with minimal disruption, controlling operational glitches, tracking budgets and expenses, approving vendor quotations and payments in coordination with Finance, and contributing to strategic planning and continuous improvement initiatives to strengthen operational performance across the portfolio.