Job description

The Duty Manager at voco Muscat Al Mouj in Oman is responsible for leading front office operations, managing guest experiences, and ensuring smooth hotel operations while maintaining high standards of cleanliness, productivity, and service delivery. The role focuses on championing a one-team approach, ensuring effective handling of guest complaints, queries, and suggestions, and delivering authentic and memorable guest experiences. The Duty Manager oversees team performance, prioritizes workloads, and develops team capabilities to drive operational performance and improve guest satisfaction. The position involves acting as the first point of contact for critical emergency situations while ensuring efficient front desk operations and service delivery. The role requires managing guest relations through direct interaction, resolving issues, and maintaining service excellence standards. The Duty Manager supports hotel operational objectives by supervising front desk teams, ensuring productivity, and maintaining operational efficiency. The candidate must possess a minimum diploma or equivalent education, with at least two years of front desk or guest service leadership experience. The role requires fluency in spoken and written English, basic mathematics skills, and strong knowledge of hotel property management systems such as Opera. The position involves standing for long periods, occasional lifting of heavy items, and working flexible schedules including evenings and weekends. The Duty Manager contributes to hotel performance, team development, guest satisfaction, and operational excellence within the hospitality environment.