Key responsibilities

• Compare financial data for practice to that of other practices and seek ways to maximize revenue. Manage and achieve revenue goals set for projects
• Implement KPI’s and best practices for Senior Manager, IT Project Management
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank
• Act within the limits of the powers delegated to the incumbent
• Maintain relations with the project recipient for progress reporting and project evaluation
• Continually liaise with the IT Research & Strategy for assigned projects and requirements, with the aim of achieving the Group’s overall business plan
• Build effective and manage vendors by contractual obligations on both ends
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/ objectives
• Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required
• Assist customers in all their queries on Bank’s product and seek solution to their requests
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time
• Define project goals to be achieved and measurement methods to track the achievement of the benefits
• Control and monitor project scope, time, cost, and quality in managing competing project requirements
• Handle multiple large and complex projects in parallel
• Effectively follow the Project Management Methodology while managing the projects
• Assist in creating project management methodologies for the implementation of all IT related projects within the Group
• Approve the schedule of projects and work program of each project to be executed as per the budget
• Ensure timely vendor selection/procurement of equipment, hardware, software and various resources for timely completion of projects
• Direct the successful implementation of the project, including the restructuring of business processes and procedures
• Review project design documents prepared by staff consultants and contractors and ensure they meet QNB and regulatory standards
• Monitor the efforts of the project team to accomplish the project plan and take action as needed to resolve issues
• Ensure that quality management is implemented in all IT processes
• Prepare project initiation reports, project closure reports and all other requisite reports on a timely basis
• Report project progress and problems to management on a timely basis
• Maintain an inventory of projects and CAPEX spend including all related documentation
• Prepare documentation, project control and reporting templates
• Participate and support in the set up and running of relevant project/team meetings
• Effectively communicate relevant project/practice information to superiors and peers
• Assist in coordinating project activities, ensuring alignment with project plans, objectives, and timelines
• Maintain accurate project documentation and status reports
• Support effective communication and engagement with project stakeholders
• Organize and schedule project meetings and distribute minutes
• Adhere to regulatory guidelines and industry best practices throughout the project lifecycle
• Identify and assess project risks and contribute to mitigation plans
• Contribute to quality reviews and corrective actions for project deliverables
• Support task and resource assignment and monitor adherence to schedules
• Identify opportunities for process improvement and share best practices
• Participate in team and client meetings
• Handle difficult project personnel situations with discretion
• Assess post-implementation efficiency and effectiveness of projects
• Ensure protection and security of project information
• Possess a thorough understanding of the Group’s IT service offerings and technical direction
• Identify areas for professional development and undertake activities
• Comply with all applicable legal, regulatory and internal compliance requirements
• Perform role under the Three Lines of Defence principle to manage risks
• Support RCSA, KRI, and incident reporting frameworks
• Maintain data protection and confidentiality of sensitive information
• Uphold high professional standards and QNB’s reputation
• Perform all other ad hoc duties/activities as requested by management