Raffles
Assistant Manager Raffles Club
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 24/07/2025
Job overview
Date posted
09/06/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
24/07/2025
Job description
Raffles the Palm Dubai is seeking an Assistant Manager for its Raffles Club. This role involves overseeing lounge operations, guest satisfaction, staff supervision, cost control, and service excellence. The candidate will manage guest interactions from arrival to departure, liaise with the kitchen, supervise staff schedules, and lead performance appraisals. Responsibilities include organizing team meetings, addressing guest feedback, coordinating amenities, and ensuring the highest levels of service in line with the luxury standards of Raffles Hotels & Resorts.
Required skills
front office operations
guest service management
budget management
cost control
Opera Property Management System
inventory management
staff scheduling
performance appraisals
training program development
complaint resolution
event coordination
food and beverage liaison
guest history tracking
report preparation
Microsoft Office
Key responsibilities
- Manage and supervise all tasks of staff to ensure maximum guest satisfaction through personal recognition and prompt attention.
- Manage and supervise the lounge during operating hours.
- Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour.
- Meet and greet all guests personally.
- Oversee maintenance of efficient repeat guest history system.
- Promote inter-hotel sales and in-house facilities.
- Prepare Raffles Club guest welcome letters.
- Monitor guest comment cards and feedback.
- Attend to special guest requests and handle complaints with follow-up.
- Compile, analyze and control Raffles Club costs and inventory.
- Prepare requisitions for amenities in a timely manner.
- Ensure and maintain the full range of services offered in the Raffles Club Lounge.
- Appraise appearance, discipline and efficiency of staff under supervision.
- Organize and conduct regular meetings with Raffles Club staff.
- Prepare efficient work and vacation schedules aligned with occupancy and forecast.
- Plan staffing needs and recruit in line with company guidelines.
- Prepare induction programs and conduct performance appraisals.
- Coach, counsel, and provide feedback to staff.
- Manage departmental budget and monitor costs to ensure performance against budget.
- Adhere to OH&S policies and ensure direct reports do the same.
Experience & skills
- Degree from School for Tourism & Hotel Management.
- Minimum 3 - 5 years of relevant experience with at least 2 years in a supervisory role.
- Good organisational skills and ability to manage a multicultural workforce.
- Excellent leadership and communication skills.
- Knowledge of the entire Front Office Operations.
- Self-starter and mentor capable of motivating teams.
- Knowledge of Opera Property Management System preferred.
