IFZA
Client Relations Officer
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 08/07/2025
Job overview
Date posted
24/05/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
08/07/2025
Job description
The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
Required skills
CRM management
document analysis
customer service
client relationship management
data entry
MS Office
administrative support
email handling
complaint resolution
trade license processing
Key responsibilities
- Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
- Issuing quotes and providing license-related documentation to clients and professional partners
- Monitoring and updating the CRM system regularly when managing a portfolio of work
- Accurately analyzing the content of all documentation such as passports, application forms and resolutions
- Responding to all partnersâ and clientsâ emails and queries on a range of scenarios faced by licensees
- Delivering exceptional levels of customer service, ensuring IFZAâs reputation and integrity is maintained
- Fostering long-lasting business relationships with clients and professional partners
- Handling complaints and finding optimal solutions to ensure clientsâ happiness and retention
- Operating closely with sales, finance, and renewals departments
- Performing other job-related duties as assigned by Management
Experience & skills
- Full English proficiency is required
- Additional spoken languages are a plus
- Intermediate computer literacy is required e.g., MS Office
- Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
- Strong attention to details
- Customer Service and Client Relationship Management experience is advantageous
