Key responsibilities

• Manage the daily operation and monitoring of the DCM FM activities at site (soft services, PPM, cleaning, waste management, civil works etc), to ensure activities are carried out within the set timelines, financials budget and conform to the quality standards agreed.
• Supervise activities within the assigned community, conduct regular meetings with internal & external teams to monitor progress of FM activities and to ensure compliance with the agreed standards and requirements.
• Prepare FM tender document for new buildings and conduct necessary technical evaluation.
• Contribute to the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices.
• Support the client facing teams’ team in timely resolution of their queries related to facilities management in coordination with applicable departments.
• Represent the Dubai Community Management during design, planning, construction, and handover stages of the newly developed assets to oversee FM requirements.
• Identify and recommend to the business unit and department head major improvements (technical and feel & look) required to enhance that enhance the existing facilities.
• Monitor and maintain records of utilities expenditure and implement initiatives of sustainability and utilities cost saving projects.
• Conduct necessary inspection, witness testing & commissioning and manage rectification of defects and snags during the DLP in coordination with P&D and contractor.
• Oversee activities directly related to regulatory requirements of life safety systems and ensure necessary certifications are obtained on time.
• Assist the department head in the development of short term and long-term business plans and preparation of Community Service Charges, OPEX and CAPEX budgets, monitor budget utilization and highlight any budget variances.
• Develop operation and maintenance strategy for key assets in the communities to control the cost and ensure consistency in budgets over years.
• Ensure the Service provider is attending to all re-active service requests from various stakeholders and in compliant with the SLA.
• Maintain effective communication with suppliers, internal departments and stakeholders and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards.
• Review and certify service provider’s monthly performance and payment certificate.
• Prepare scope of work for (operational variables and capex projects), initiate procurement process, liaise with procurement during the tendering process, review vendor responses and issue GRNs.
• Ensure customer complaints are timely and appropriately managed and closed to achieve organization’s customer satisfaction targets.
• Conduct monthly meetings with FM service providers, HSE, security, and contractors to assess the contractor’s performance, HSE requirements, identify non-compliance and action plans.
• Keep abreast regarding the latest trends and methods related to facilities management and recommend the most appropriate operation and maintenance practice to the management in order to increase the efficiency and customer satisfaction.
• Implement value engineering concept and methods in order to reach to cost effective solutions and accordingly save maintenance and operation costs for the community.
• Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal – in order to maximize subordinate and departmental performance in the pursuit of the Department’s objectives.
• Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.