Job description

VIP clients make or break a luxury beauty store, and building that loyal base is central to running the Yves Saint Laurent store at Mall of the Emirates for Chalhoub Group. A store action plan sets the route to sales targets and KPIs, and progress is monitored throughout. Customer data drives clienteling, so new clients are recruited and turned into regulars through attentive service and networking. Online and offline points of sale both count, with e-commerce orders prepared within SLA and tools such as the Clienteling app, OMS and Business WhatsApp used daily. Your team of beauty advisors looks to you for vision, coaching and development, and their concerns reach leadership and HR through you. Recruitment and retention of strong talent, along with transparent performance improvement plans, fall within your remit. Visual merchandising follows brand guidelines, stock is replenished on time, and legal, safety and security processes are respected. Historical traffic data helps plan floor coverage around peak hours. Trend, product and competitor insight is fed back to the back-office team. Leadership experience with luxury beauty brands and a team of beauty advisors is required, along with excellent communication, and Arabic is a benefit.