Key responsibilities

• Lead and manage the Case Management team to ensure delivery of high-quality, safe, and patient-centered care. This includes assigning responsibilities, mentoring staff, and providing clinical oversight to ensure all team members adhere to best practices and professional standards.
• Develop and maintain strong relationships with hospitals, referral sources, and other stakeholders to facilitate patient acquisition and smooth transitions between care settings. Regularly communicate with external partners to align on patient needs and services.
• Ensure strict compliance with healthcare regulations and professional codes of conduct, including DOH, DHA, and MOH guidelines. Maintain awareness of regional healthcare policies and ensure the team follows all relevant accreditation standards, including JCIA or equivalent.
• Oversee clinical operations to monitor patient safety, optimize care outcomes, and manage patient satisfaction. Implement protocols for tracking patient progress, documenting interventions, and identifying areas for improvement in care delivery.
• Promote effective resource utilization by monitoring staffing levels, skill mix, and workload allocation based on patient complexity and service requirements. Ensure the team is equipped with necessary resources and training to perform effectively.
• Implement and oversee discharge and transition planning processes to ensure continuity of care and appropriate utilization of healthcare services. Collaborate with multidisciplinary teams to coordinate post-discharge follow-ups and home care services.
• Drive quality improvement initiatives by analyzing patient outcomes, conducting risk assessments, and implementing evidence-based interventions. Lead incident reporting, root cause analysis, and corrective action plans to reduce risks and enhance patient safety.
• Foster interdisciplinary collaboration and effective communication between nursing, therapy, medical, and administrative staff. Build trust, engagement, and compassionate relationships with both internal teams and patients to support a culture of excellence in care delivery.