Key responsibilities

• Actively support regional initiatives towards strengthening and streamlining function framework.
• Build effective team dynamics; inspire, motivate, and guide teams through transformational change.
• Drive operational excellence and quality deliverables within BS operations.
• Work as part of the wider AWS function to ensure consistent alignment of support levels across the board.
• Implement and identify opportunities to develop BS service offerings and initiatives.
• Support function’s strategic and/or operational initiatives to develop new or enhance existing best practices.
• Use experience and strategic questioning to influence decision making and/or explore solutions.
• Work with Function Leader to define and implement the BS strategy.
• Adhere and apply firmwide and function specific policies and procedures.
• Independently manage BS related queries and facilitate the delivery of effective solutions.
• Review workloads regularly; ensure appropriate allocation of work and support is provided to the business.
• Monitor and assess business support activities ensuring key performance indicators are met.
• Act as an ambassador and first point of contact for all BS related matters.
• Actively build rapport, collaborate, consult, and share information with teams as appropriate.
• Establish, engage, and build strong relationships with business stakeholders and leadership.
• Seek business feedback on a regular basis to understand and anticipate stakeholder needs and requirements.
• Consult and communicate with business units and subject matter experts as required.
• Apply technical expertise, experience, and business acumen to achieve results.
• Implement standardized protocols and guidelines to ensure efficiency and consistency in service delivery.
• Be accessible and available to the team, mindful of their needs, wellbeing, and concerns.
• Build high-performance teams and drive initiatives for continued improvement.
• Create an inclusive team environment with an open communication culture.
• Foster collaboration, teaming, and employee engagement.
• Identify and plan resource needs in consultation with stakeholders and leaders.
• Monitor and optimize resource allocation/delivery to maximize productivity.
• Review support ratios to ensure consistent and adequate business support.