Job description

The Head of People – Customer Experience (CX) at Tabby is a senior leadership role responsible for defining and executing the People and HR strategy for Tabby’s Customer Experience organisation across the Middle East. Based in Dubai and reporting directly to the Chief People Officer, the role oversees CX people operations across multiple markets including the UAE, Saudi Arabia, and Egypt. The position partners closely with senior CX leadership and People leadership to design and deliver scalable, high-impact HR frameworks that support engagement, performance, capability building, and retention within a rapidly growing, high-volume customer operations workforce. The role covers full-spectrum HR ownership including business partnering, employee relations, HR operations, compliance, workforce planning, succession planning, compensation and benefits alignment, people analytics, and leadership development. The Head of People – CX plays a critical role in shaping employee experience, embedding Tabby’s values across onboarding, development, and communication processes, and ensuring HR practices scale effectively in a fast-growing FinTech environment operating across multiple regulatory jurisdictions. The role also includes leading and coaching a distributed HR team across countries, driving continuous improvement through data-driven insights, and ensuring compliance with local labour laws in the UAE, KSA, and Egypt while supporting Tabby’s mission to reshape how people manage money.