
Tabby
Head of People – Customer Experience (CX)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 12/03/2026
Job overview
Date posted
26/01/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Director
Qualification
Bachelors degree
Expiration date
12/03/2026
Job description
The Head of People – Customer Experience (CX) at Tabby is a senior leadership role responsible for defining and executing the People and HR strategy for Tabby’s Customer Experience organisation across the Middle East. Based in Dubai and reporting directly to the Chief People Officer, the role oversees CX people operations across multiple markets including the UAE, Saudi Arabia, and Egypt. The position partners closely with senior CX leadership and People leadership to design and deliver scalable, high-impact HR frameworks that support engagement, performance, capability building, and retention within a rapidly growing, high-volume customer operations workforce. The role covers full-spectrum HR ownership including business partnering, employee relations, HR operations, compliance, workforce planning, succession planning, compensation and benefits alignment, people analytics, and leadership development. The Head of People – CX plays a critical role in shaping employee experience, embedding Tabby’s values across onboarding, development, and communication processes, and ensuring HR practices scale effectively in a fast-growing FinTech environment operating across multiple regulatory jurisdictions. The role also includes leading and coaching a distributed HR team across countries, driving continuous improvement through data-driven insights, and ensuring compliance with local labour laws in the UAE, KSA, and Egypt while supporting Tabby’s mission to reshape how people manage money.
Required skills
Key responsibilities
- Lead the regional People and HR strategy for the Customer Experience organisation across KSA and Egypt
- Serve as the senior HR business partner to Customer Experience leadership, advising on organisational structure, talent strategy, workforce capability, and culture
- Oversee all HR functions for CX including people operations, employee relations, HR business partnering, compliance, and capability development
- Design and implement scalable people programs to improve engagement, retention, career progression, and performance across large frontline and operational teams
- Partner with regional business leaders to forecast workforce demand and develop succession pipelines for critical CX roles
- Align compensation, benefits, and recognition frameworks with business growth objectives and regional market benchmarks
- Champion employee experience initiatives ensuring onboarding, learning, development, and internal communications align with Tabby’s values
- Leverage people analytics and workforce data to drive continuous improvement and support strategic decision-making
- Lead, manage, and coach a distributed team of HR professionals across multiple countries
- Ensure HR operations and policies comply with UAE, Saudi Arabian, and Egyptian labour laws and regulatory requirements
- Support regional travel requirements across Dubai, Riyadh, and Cairo as needed to support business and people objectives
Experience & skills
- Proven senior-level experience in HR or People leadership within high-volume or customer operations environments with 2,000+ employees
- Demonstrated ability to build and scale HR operations across multiple countries and markets
- Strong data-driven capability with experience translating workforce analytics into business actions
- Proven experience leading HR teams in fast-scaling, high-growth organisations
- Strong knowledge and hands-on experience with Saudi, Egyptian, and UAE labour laws
- Experience in HR operations, compliance, and people strategy within large, customer-facing organisations
- Demonstrated capability in workforce planning, succession planning, leadership development, and organisational design
- Ability to operate effectively in ambiguous environments and build new teams and frameworks from scratch
- Comfort with regional travel across the Middle East
- Arabic language capability is advantageous but not mandatory