Job description

Customer friction in Amazon's emerging stores often starts far from the moment a customer contacts support, and this Senior Product Manager in the Customer Experience Improvement org traces it back to the source. Working with product managers, program managers and business analysts, you own the roadmap of Emerging Stores CX strategic initiatives while still responding to issues that need urgent attention. Customer friction data is analysed to find the biggest opportunities, and each improvement is backed by a clear business case. Defects often span several parts of the customer experience, so consensus across multiple organisations and senior leaders is essential. Product and technology solutions are shaped with teams inside and outside Amazon Customer Service. Sustainable defect elimination depends on mechanisms such as dashboards, early-detection processes and shared metrics. AI plays a growing part, speeding up learning cycles, development and decision making. Clear written narratives and presentations drive alignment with senior stakeholders. Expect to bring 5+ years in product or program management or related technology roles, end-to-end product delivery and roadmap ownership, a Bachelor's degree and proficiency in Arabic, Turkish or Spanish.