Job description

The role focuses on managing process excellence and automation within the Customer & Channels function, emphasizing continuous improvement methodologies such as Lean Six Sigma, process modeling, process architecture, and Robotic Process Automation. The mandate includes creating and maintaining documentation, project plans, and task statuses, revising established process models and methodologies semi-annually, and applying Lean Six Sigma tools to identify bottlenecks, root causes, and improvement opportunities within assigned business verticals. The specialist is responsible for facilitating cross-functional process review projects, partnering with process owners to define, document, measure, analyze, improve, and control business processes. The position involves driving the development of process heat maps to support process re-engineering projects with quantifiable business benefits, advocating continuous process improvement across the company, and initiating Robotic Process Automation where applicable. The role requires experience in process development, improvement initiatives, and telecommunications, combined with consulting skills such as facilitation, workshop preparation, and requirements capture, as well as understanding of business and IT intersections.