
Property Finder
Partner Support Advisor (Customer Support)
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 08/07/2025
Job overview
Date posted
24/05/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
08/07/2025
Job description
As a Partner Support Advisor you will act as the first point of contact for our customers by answering their queries through phone, chat or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves.
Required skills
customer service
technical problem diagnosis
Microsoft Windows
Microsoft Outlook
Internet Explorer
email support
live chat support
phone support
documentation
conflict resolution
code error escalation
CRM tools
knowledge base usage
issue tracking
training support
report generation
bilingual communication
time management
typing skills
Key responsibilities
- Serves customers by providing product and service information and resolving product and service problems.
- Promptly respond to customer questions submitted via email, chat, phone or any other channels.
- Builds and maintains business relationships with our internal and external customers by providing prompt and accurate service so as to promote customer loyalty and retention.
- Ensures performance goals are being met consistently based on quality standards.
- Support the team members and provide training on best practices.
- Act as a subject matter expert to effectively partner with customers and departments across Property Finder to achieve desired outcomes by clarifying needs and providing appropriate solutions.
- Be an exceptional problem solver, maintaining knowledge of our agile technology and being able to use multiple systems and applications interchangeably.
- Demonstrate a thorough knowledge of policies, procedures and interrelationships for the area of responsibility.
- Exercise a fair degree of independent decision making and action in the performance of assigned tasks and duties.
- Make recommendations when policies and procedures need modification when problems arise.
- Diagnose the technical problem at the customer end and identify the possible solution(s).
- In case of code error, create a summary of the issue(s) and escalate it to the development team.
- Report to the Manager on any issues which require further action.
Experience & skills
- One or more yearsâ experience in related positions.
- Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer.
- Excellent typing skills.
- Excellent English & Arabic (a MUST) language skills.
- Ability to communicate correctly and clearly with both internal and external customers.
- Excellent documentation skills.
- Good comprehension skills-- ability to clearly understand and state the issues customers present.
- Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response.
- Excellent customer service skills.
- Ability to empathize with and prioritize customer needs.
- Demonstrable conflict resolution and negotiating skills.
- Ability to determine customer needs and provide appropriate solutions.
- Effective problem solving skills.
- Strong time management skills.
- Action oriented and self-disciplined.
- Adaptable/Open to change.
- Excellent Teamwork.