Job description

IT Partner Success Manager role within a global fintech organization based in Dubai focused on enabling seamless technical integrations and optimizing digital payment ecosystems across a global network of PSPs, banks, wallets, marketplaces, and technology platforms. The role combines technical solutioning, API integration support, and strategic partner management to ensure successful onboarding, integration, adoption, and performance optimization of digital payment solutions. The position serves as the primary technical and operational point of contact for assigned partners and is responsible for supporting API-based system integrations, troubleshooting technical issues, and coordinating resolution with internal engineering, product, risk, and compliance teams. The role requires monitoring partner performance metrics including transaction volumes, API success rates, latency, and conversion rates to identify optimization opportunities and improve system performance. Responsibilities include driving operational excellence, reducing integration friction, improving platform stability, and enhancing partner experience across the full integration lifecycle. The role also involves ensuring compliance with security, fraud prevention, and regulatory standards, as well as supporting commercial teams in upsell and expansion opportunities through technical enablement and performance insights.