Sephora
Store Manager
- Permanent
- Al Kuwait City, Kuwait
- Experience 5 - 10 yrs
Job expiry date: 07/11/2026
Job overview
Date posted
23/09/2026
Location
Al Kuwait City, Kuwait
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
07/11/2026
Job description
Sephora runs nearly 500 beauty brands across 35 countries, and this Store Manager role in Kuwait sits at the center of how that experience plays out on the shop floor day to day. You'll set the tone for client experience, taking over floor leadership segments personally and coaching the team through difficult situations to keep client satisfaction on track. Sales performance runs alongside this, balancing targets across selective, exclusive and Sephora Collection lines while reinforcing the sales techniques taught at Sephora University. Store operations depend on close attention to detail, from monitoring stock availability and flagging low stock to Head Office, to keeping merchandising, testers and pricing aligned with company policy. Business analysis feeds into all of it, tracking KPIs, market conditions and client needs to shape action plans that boost performance and product results. People management sits at the heart of the job too, with daily coaching, recruitment, succession planning and training follow up through tools like Axonify keeping the team developing. Reporting runs both ways, with business reports completed for Head Office and product recommendations shared back based on local market knowledge. A bachelor's degree and five to six years of store management experience are required, along with advanced English and Arabic considered a plus. Strong digital orientation, analytical skills and commercial awareness round out what the role calls for.
Required skills
Key responsibilities
- Set the standard for client experience, leading by example on the floor
- Coach and support the team through difficult client situations to protect satisfaction
- Take over floor leadership segments to ensure the floor stays managed and covered
- Motivate the team through effective floor management and daily energy
- Track client satisfaction using tools such as Love Meter and CEE, proposing action plans to improve it
- Encourage the team to use digital tools for a customized service experience
- Partner with the Supervisor to deliver Beauty Services that maximize client satisfaction
- Resolve customer service complaints and enforce consistent service quality
- Balance and drive sales targets across selective, exclusive and Sephora Collection lines
- Reinforce sales policies and techniques taught at Sephora University
- Build internal competitions and improvement plans to boost commercial results
- Apply policies and procedures covering products, testers, pricing and merchandising
- Monitor stock availability and flag low stock to Head Office to avoid out of stock situations
- Align with Category Departments on shelving plans, novelties and brand relocations
- Analyze business KPIs, market conditions and client needs to shape improvement plans
- Develop short and long term strategies to grow top and bottom line sales
- Plan and oversee in-store promotional events and displays
- Recruit, develop and coach talent while securing succession plans with the Area Manager
- Facilitate monthly team meetings and oversee performance review processes
- Mentor the team and transfer knowledge to build a high performing store culture
Experience & skills
- Show a proven track record of success in a managerial role
- Bring 5 to 6 years of experience in store management
- Hold a bachelor's degree
- Carry advanced product knowledge
- Apply intermediate knowledge of health and safety procedures
- Communicate in English at an advanced level, with Arabic considered a plus
- Combine digital orientation, analytical skills and business acumen
- Use MS Office at an intermediate level
- Navigate ambiguity with confidence
- Maintain strong commercial awareness
- Develop and manage teams effectively