Transguard Group
Assistant Manager - Cash Operations
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job overview
Date posted
29/08/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
13/10/2025
Job description
The Assistant Manager - Cash Operations in Dubai supports the Manager - Cash Operations for Dubai and Northern Emirates in managing, organizing, and controlling cash operations to ensure safe, timely, and high-quality service delivery. The role involves planning operational and administrative functions, overseeing staff management and training, optimizing workflows, addressing customer issues, and ensuring compliance with security and safety standards. The position also requires managing routes, services, and large operational teams to achieve SLA targets and operational efficiency.
Required skills
cash operations management
route planning
MIS reporting
cash in transit operations
ATM technical knowledge
service optimization
staff rostering
performance management
Trans Track
ServiceNow
Cash Web Community
MS Office
security regulations compliance
customer management
reporting and data analysis
Key responsibilities
- Identify process and procedure improvements to increase efficiency and productivity
- Collect and analyze operational performance data and generate reports
- Support planning and monitoring of expenses for cost-effective operations
- Address customer inquiries and ensure high levels of satisfaction
- Coordinate with internal sub-business units and other departments for workflow optimization
- Attend customer meetings as required
- Assist in planning and executing daily cash operations in Dubai and Northern Emirates
- Deputize in absence of the Operations Manager
- Lead staff training and development sessions and enforce discipline and SOP compliance
- Plan and coordinate geographical routes and services to achieve SLA targets
- Ensure leave planning, rostering, and availability for 900+ staff
- Support management of 200+ armored van teams performing 6300+ daily services
- Manage back office and field activities as directed
- Promote continuous improvement and adopt innovative strategies
- Explore workplace technologies to boost productivity and enhance employee experience
- Encourage staff-driven improvement initiatives
- Initiate new guidelines and processes for operational improvements
Experience & skills
- 7 years of experience in the Security industry, Military, or Police
- 5 years of relevant UAE industry experience
- Diploma or Bachelor’s degree
- Knowledge of cash in transit operations and ATMs technical systems
- Experience with Trans Track, ServiceNow, and Cash Web Community software
- Valid UAE driving license
- Police clearance certificate
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Strong reporting and customer management skills
- Knowledge of UAE security industry regulations
- Good communication and time management skills