Sephora
Retail Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 09/12/2026
Job overview
Date posted
25/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
09/12/2026
Job description
Four days a week are spent in stores, which says a lot about how hands-on this Retail Manager role at Sephora Middle East is meant to be. A group of stores sits in your area, and Store Managers look to you for coaching, direction and support in turning retail plans into results. Sales turnover against budget comes first, followed by conversion, ATV, UPT and Sephora Collection targets. CRM recruitment, CRM contribution and App sign-ups show how well stores connect with customers. Store productivity is managed through Rotageek and back-office modelling, while shrinkage control and audit results above 85% keep operations tight. Merchandising concepts, store standards and key product launches all need to land consistently. People development matters just as much, with succession planning, recruitment and development plans built alongside training and education, and Happy App and Lovemeter scores held above 80%. Candidates need 5 to 7 years of multi-store management, including flagship experience in a key regional mall, a degree in Business or Administration and a valid driving licence, with Arabic a plus.
Required skills
Key responsibilities
- Deliver all agreed sales and KPI targets for the area, including turnover, conversion, ATV, UPT and Sephora Collection
- Translate area performance objectives into store sales and KPI targets
- Monitor and report on performance KPIs, identifying store and leadership improvements
- Coach Store Managers to balance quality and quantity when planning store schedules within budget
- Lead from the front by being present in stores four days a week
- Implement agreed Sephora Retail priorities, including services, the Sephora Card and the product offer
- Develop and recruit talent, preparing Sephorans for their next career step
- Champion omnichannel retailing and drive culture change in store teams
- Organise back of house in line with Sephora policies and procedures
- Conduct timely inventories and semi-annual or annual stock takes
- Report accurately on the operating condition of stores
- Ensure Sephora merchandising concepts are set up and maintained
- Maintain store standards of cleanliness and security
- Support key product launches and initiatives in every store
- Define people development plans in partnership with training and education
- Plan succession and headcount for leadership roles
- Observe service levels in store and act on customer service reports
- Track market trends and local competitors, feeding insights to the Offer and Marketing teams
- Improve store productivity through Rotageek and back-office modelling
- Control shrinkage and stock levels to meet audit results above 85%
- Cascade retail communications and data to area and store teams
- Roll out relevant retail projects with senior leaders
Experience & skills
- Bring 5 to 7 years of multi-store management experience, leading teams at store manager level
- Demonstrate 5+ years managing a flagship store in a key regional mall
- Hold a degree in Business or Administration
- Show experience in customer experience within sales, service and commercial KPI environments
- Know the beauty industry, its trends and latest products
- Apply a commercial background and Middle East market awareness
- Solve problems and mitigate risks to the business and stores
- Build relationships with store teams, Retail Managers and Sephora Middle East HQ support teams
- Communicate excellently in English, with Arabic a plus
- Possess a valid driving licence