Senior Customer Success Manager - Remittance
by Lean Technologies in FinTech & Digital Payments
The Senior Customer Success Manager - Remittance is a senior commercial role within Lean’s Revenue & Operations department, responsible for anchoring and scaling the Remittance vertical as the company evolves into a multi-product, verticalized GTM organisation. Based in Dubai, United Arab Emirates, the role owns the full post-sale lifecycle, expansion strategy, and operational success of Lean’s largest and most complex remittance customers across the UAE and KSA, including global remitters, payout platforms, stablecoin-enabled corridors, and high-volume money movement operators. Acting as the senior Customer Success counterpart to the Head of GTM - Remittance, the role translates GTM strategy into execution by ensuring customers activate, consume, expand, and renew at scale. With direct ownership of retention management, expansion strategy, account health management, and long-term revenue outcomes, the Senior Customer Success Manager drives upsell and cross-sell opportunities across guaranteed payments, instant withdrawals, stablecoin settlements, payout flows, and new corridors. The role ensures operational readiness across payout SLAs and settlement paths, liquidity operations and treasury operations, KYC/AML compliance readiness, fraud considerations, corridor-specific constraints, and FX considerations, while proactively managing risks related to volume spikes, liquidity shortfalls, fraud exposure, and regulatory changes. Serving as the voice of remittance customers internally, the position influences Product, Engineering, and Solutions teams to improve reliability, scale, and performance of remittance flows and to shape corridor-specific features and workflows aligned with revenue and consumption impact. The role includes executive stakeholder management, leading QBRs, WBRs, and executive reviews, tying Lean’s performance directly to customer KPIs, cost savings, reliability, and growth outcomes. Operating within a regulated financial services environment and a rapidly scaling Open Finance platform processing billions of dollars in transactions across MENA, the Senior Customer Success Manager defines best-in-class Customer Success Management practices for a high-volume infrastructure vertical.
