Inbound Customer Acquisition Specialist (B2B Fintech Sales)
by Mamo in FinTech & Digital Payments
The Inbound Customer Acquisition Specialist at Mamo is a full-time remote role designed to manage and convert inbound B2B sales opportunities while acting as the first point of contact between potential customers and Mamo Business. This position is responsible for ensuring that every inbound inquiry is handled efficiently and professionally, maintaining high-quality customer engagement and pipeline conversion. The role combines consultative selling, product expertise, and CRM management to deliver value-driven interactions that align with each prospect's unique challenges and goals. The specialist will leverage tools such as Pipedrive and Apollo to track and manage all sales activities, ensuring accurate CRM hygiene, clear pipeline visibility, and actionable reporting. Key responsibilities include conducting virtual product demonstrations, presenting tailored solutions, qualifying leads using structured frameworks, capturing detailed prospect data, coordinating handovers to sales leadership, and providing insights from customer engagements to inform product and marketing teams. The role is embedded within a startup culture that emphasizes process, automation, individual ownership, and cross-functional collaboration, offering exposure to shaping product-market fit and contributing directly to Mamo’s mission of financial inclusion. Success is measured by the quality and volume of qualified leads, accurate pipeline management, conversion rates, and the ability to provide actionable feedback to improve product offerings and GTM strategies.
