Fulfilment Operations Lead
by Panda in E-Commerce
The Fulfilment Operations Lead at Panda Retail Company is responsible for directing and coordinating fulfilment operations across multiple stores in the East region, ensuring optimal customer service and profitability. The role includes full P&L responsibility and strategic leadership of inbound, outbound, and returns operations. The incumbent will manage talent development, training, audits, and implementation of centres of excellence, ensuring compliance with SOPs for security and product loss prevention. They oversee Last Mile and freelancer delivery operations, including onboarding, performance tracking, and escalation management. The role also involves monitoring and optimizing delivery routes, communicating with customer care, troubleshooting operational issues, and planning for peak periods to maintain adequate resources. Continuous improvement, performance review, and implementation of best practices across fulfilment operations are key to success.
