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by Commercial Bank of Dubai in Banking & Financial Services

Responsible for overseeing all aspects of collections and recovery activities for the Business Banking Credit portfolio in Sharjah, ensuring optimal recoveries while minimizing operational, financial, and reputational risks. The Manager, Collections Support develops and implements a comprehensive collections strategy aligned with operational policies, regulatory frameworks, and Consumer Protection Regulations (CPR). The role involves conducting portfolio analysis, including Accounts Coverage Ratios and recovery metrics, performing cost-benefit analysis, and mitigating operational risks. The position requires maintaining audit-ready processes, collaborating with internal stakeholders such as Legal, Risk, and Finance, and managing external recovery agencies to ensure compliance, SLA adherence, and alignment with the bank’s strategy. The Manager streamlines collections workflows, optimizes resources, oversees Debt Counsellor functions, implements early intervention strategies, monitors case quality and turnaround times, and fosters continuous improvement. Leadership responsibilities include setting performance targets, guiding, coaching, and developing the collections team, while maintaining compliance and accountability across all collections operations.

by Private Network in FinTech & Digital Payments

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by Riyad Bank in Banking & Financial Services

Responsible for supporting the branch in achieving its sales and revenue goals by managing and servicing customer relationships, handling financial transactions, and providing a high level of customer service. The Universal Banker plays a key role in building trust and loyalty with clients by understanding their financial needs and recommending appropriate banking solutions. The position involves processing daily financial transactions accurately, maintaining proper documentation, and ensuring compliance with all banking policies, procedures, and regulatory requirements. The role requires proactively promoting banking products and services to both new and existing customers, contributing to cross-selling and up-selling initiatives to maximize revenue. Additionally, the Universal Banker identifies opportunities for process improvement, prepares detailed reports for management review, and ensures the smooth operation of branch activities. The position demands strong attention to detail, analytical skills to identify trends and improvement areas, and excellent collaboration with branch team members to deliver exceptional customer experience and operational efficiency. The role also includes ongoing learning about new banking products, services, and regulatory updates to provide informed guidance to customers and support the branch in achieving strategic business objectives.

by Dubai Islamic Bank in Banking & Financial Services

Responsible for managing an assigned consumer portfolio to reduce bad debts, improve recovery rates, and minimize collection costs for Dubai Islamic Bank (DIB). The role involves overseeing overseas agency collections, ensuring all monthly and yearly recovery targets are achieved. The Officer maintains proper documentation of collection activities, conducts planned and surprise audits of external agencies, monitors skip portfolios, and ensures representation of necessary instruments such as DDAs, SIOs, and cheques for recovery. The position includes following up on legal recourse where applicable, negotiating and finalizing restructuring and settlement agreements to minimize bank losses, reviewing payments from agencies, reconciling invoices, managing commission payments, and ensuring timely deposit of collections into the bank account. Additionally, the Officer liaises with relevant departments to resolve overseas payments, reviews and analyzes weekly and monthly agency reports, audits agency activities, reports suspicious activity to management, and ensures compliance with DIB policies and UAE Central Bank regulations.

by Abu Dhabi Commercial Bank (ADCB) in Banking & Financial Services

Responsible for designing and implementing paid social media strategies for Abu Dhabi Commercial Bank (ADCB) within the Retail Banking Group, contributing to the broader digital marketing strategy across multiple channels including paid search, display, programmatic, social media, and affiliate networks. The Senior Specialist manages performance-driven campaigns, optimizes company pages, monitors competitor activity, analyses customer feedback, and executes audience targeting strategies. The role includes overseeing influencer marketing initiatives, measuring ROI on brand and product campaigns, and coordinating with internal and external teams for campaign execution and community management. The position also involves reporting, presenting insights to stakeholders, and integrating paid social performance with other marketing channels using advanced analytics, data visualization, and measurement tools. Compliance with organizational policies, service standards, and digital best practices is required, while ensuring campaigns meet business objectives and enhance customer engagement. The role requires staying updated with industry tools, technologies, and social media trends to maximize campaign effectiveness and achieve measurable results.

by Bank ABC in Banking & Financial Services

Responsible for executing the Group Compliance Oversight Testing Plan by leading and managing oversight test reviews within the Group Compliance Department, ensuring compliance with AML and regulatory requirements across the organization. The role includes conducting oversight testing of key AML and Regulatory Compliance functions, validating process controls, and maintaining schedules of testing activities. The Compliance Oversight Testing Officer liaises with key stakeholders to validate test results, provides guidance on Group standards and best practices, prepares compliance testing reports, and presents findings to senior management. The role monitors trends in compliance testing, assists in developing and revising annual compliance testing plans, validates business unit test results, and collaborates with Operational Risk and Internal Audit to reduce overlap. Additionally, the officer assists in ad-hoc compliance projects, investigates regulatory or policy breaches, supports risk assessment validation, and maintains up-to-date knowledge of local AML laws in Bahrain, international AML/CFT regulations, industry trends, and emerging issues. The position requires maintaining an understanding of business operations, enhancing stakeholder relationships, and ensuring timely follow-up and escalation of compliance issues to the appropriate management level.

by Mashreq in Banking & Financial Services

Responsible for managing a portfolio of existing Small Enterprise (SE) relationships and originating new SE business across branch locations, with a focus on achieving assigned financial and non-financial objectives. The role includes actively sourcing new-to-bank customers, generating business leads, and managing customer relationships through effective onboarding, profiling, and regular engagement. The Relationship Manager ensures the quality and soundness of the assigned SE portfolio by conducting KYC reviews, due diligence, anti-money laundering procedures, periodic credit facility reviews, and monitoring account conduct. The position involves cross-selling, up-selling, and deep-selling the full range of bank products to enhance revenue and upgrade SE customers to Mid Enterprise (ME) status. Responsibilities include maintaining portfolio controls, documentation, client visit reports, stock inspections, formal credit checks, and informal market feedback. The role liaises with internal teams such as Risk Management and other enabler units to achieve business objectives while adhering to regulatory and compliance requirements. Additionally, the position requires mentoring and developing SSOs for career growth, providing regular updates to branch and regional managers, and ensuring all customer interactions and credit decisions are aligned with the bank’s policies, credit guidelines, and risk management frameworks. This role demands excellent communication, negotiation skills, advanced knowledge of banking products, credit, trade, legal, and operating systems, and the ability to deliver superior customer service while meeting financial and non-financial targets.

by Emirates NBD in Banking & Financial Services

Responsible for supporting the development and execution of security risk management frameworks, policies, and compliance programs across Emirates NBD and its international entities. The role involves identifying, evaluating, and mitigating physical security risks through site assessments, gap analyses, and CPTED evaluations. Maintain and update the risk register with documented controls, regulatory requirements, and corrective actions. Ensure alignment of secure zone classifications and access control standards with operational, regulatory, and internal security requirements. Support business continuity and crisis preparedness initiatives to strengthen organizational resilience. Enforce governance, risk, and compliance frameworks to ensure accountability and consistent application across the organization. Contribute to security audits, risk assessments, and mitigation planning while ensuring adherence to ISO, local, and international security standards. Provide reporting, presentations, and communication to senior management regarding security performance metrics, risks, and mitigation strategies. Collaborate with internal stakeholders to interpret regulations and internal standards effectively, supporting a culture of risk awareness, operational safety, and organizational security excellence.

by First Abu Dhabi Bank in Banking & Financial Services

Responsible for leading a dynamic team of Customer Service Representatives (CSR) providing 24/7 support to both existing customers and new prospects within the Consumer Banking division. This role requires oversight of operational adherence to Service Level Agreements (SLA), ensuring high levels of customer satisfaction, and maintaining productivity across multiple shifts including morning and evening rotations. The Team Leader is expected to deliver intensive coaching and mentoring to new and existing staff, focusing on product knowledge, banking systems, processes, and effective customer service practices. The position involves supervising day-to-day operations, handling difficult complaints or escalations, monitoring call metrics including occupancy, call duration, wrap-up time, and SLA compliance, and ensuring operational controls and compliance with internal policies and regulatory requirements. Additionally, the role includes preparing accurate daily, weekly, and monthly reports at individual, team, and site levels, identifying opportunities for continuous process improvement, cost optimization, and productivity enhancement. The Team Leader actively participates in implementing policies, systems, and procedures to support efficiency, quality, and cost-effective service delivery, while maintaining alignment with global standards and organizational governance frameworks. The role also includes monitoring and driving sales performance, lead generation, cross-selling, and up-selling initiatives, conducting quality evaluations, training programs, and post-training assessments. Furthermore, the Team Leader promotes organizational values, ethics, team spirit, staff engagement, and motivational programs, encourages personal development, provides ongoing guidance, and contributes to improving overall customer experience and Net Promoter Score (NPS) for the contact centre. Continuous review of work processes, identification of improvement opportunities, and implementation of effective supervision practices are essential to achieving departmental objectives and sustaining operational excellence.

by Turner & Townsend in Real Estate Development & Property Management

Turner & Townsend is seeking an experienced Senior Interface Manager to lead interface management activities across large-scale real estate and infrastructure projects in the Middle East. This role focuses on ensuring efficient coordination between multiple stakeholders, integrating construction and logistics processes, and overseeing project interfaces from pre-construction through delivery phases. The Senior Interface Manager will develop and implement interface strategies, monitor adherence to client Interface Agreements, and ensure seamless collaboration among project teams, contractors, and external stakeholders. The position involves technical oversight, risk management, quality control, and security supervision on-site. The successful candidate will combine strong leadership, strategic thinking, and practical expertise to deliver projects efficiently, maintain high standards, and foster a collaborative environment. Turner & Townsend provides exposure to diverse projects, professional growth opportunities, and a dynamic global environment, with a strong commitment to inclusive culture and employee development.