Airport Services Manager – Ground Operations (Dammam)
by Qatar Airways in Aerospace & Aviation
The Airport Services Manager at Qatar Airways in Dammam, Saudi Arabia, is responsible for overseeing and managing safe, secure, and cost-effective ground operations at the station, ensuring compliance with regulatory requirements, operational efficiency, and delivery of 5-star customer service. The role serves as the primary liaison with local airport handling management, airport authorities, government agencies, and Qatar Airways senior management. It involves evaluating passenger handling strategies, forecasting manpower needs for peak, seasonal, or additional flights, and coordinating with One World Carrier partners during operational disruptions. The Manager oversees the Aircraft Turnaround Check (ATC), ensures proper cabin service door operations, manages crisis situations, and contributes to process improvement initiatives. Additionally, the position includes leadership of the airport operations team, fostering teamwork, coaching and mentoring staff, and ensuring adherence to safety standards, operational policies, and airline service protocols. The role demands a comprehensive understanding of airline and airport operations, operational planning, emergency management, and customer service optimization.