Senior Manager - Logistics Operations
by Talabat in Food & Beverage Management
In this role you will lead Talabat Qatar's overall supply ecosystem, ensuring a sustainable, high-quality, and high-performing rider base across the country. You will develop and execute the overall supply growth and acquisition strategy aligned with business demand and market dynamics, leading long-term supply forecasting and planning to ensure full coverage and service level adherence. You are responsible for identifying and launching new supply channels such as female riders, refugees, micro-financing, and e-bikes to diversify and sustain fleet growth. You will manage the full lifecycle of third-party logistics partnerships, from selection and onboarding to performance management and contract renewals, setting clear KPIs and SLAs for 3PL partners to ensure compliance, efficiency, and rider quality. Your responsibilities include building and maintaining strong strategic relationships with key 3PL partners, and leading and managing the on-ground operations team to ensure smooth daily operations, compliance, and service quality. You will monitor and improve key operational KPIs including rider supply rate, EPH, order-on-time percentage, and churn rate, and you are responsible for implementing standardized processes and digital tools to enhance control, visibility, and scalability. You will coach and develop a high-performing team of managers, seniors, and specialists across supply, 3PLs, and operations, fostering a culture of accountability, collaboration, and continuous improvement. In this role you will work closely with cross-functional teams such as People, Finance, Commercial, and Product, driving automation and technology-enabled initiatives, and overseeing equipment management including uniforms, delivery boxes, and e-bikes.