Hotel Manager (Hospitality Operations)
by IHG Hotels & Resorts MENA in Hotel & Resort Management
The Hotel Manager (Hospitality Operations) at Holiday Inn & Suites® Dubai Festival City is responsible for leading the overall operations and strategic direction of the hotel while ensuring operational excellence, maximizing financial performance, developing high-performing teams, and delivering outstanding guest experiences aligned with Holiday Inn brand standards and IHG® hospitality principles. The role involves managing the day-to-day hotel operations, overseeing departmental coordination, supervising hotel staff assignments, and supporting the Area General Manager in the development and communication of departmental strategies and operational goals. The position requires direct involvement in financial and operational planning, including development, implementation, and monitoring of financial and operational plans, budget monitoring, variance analysis against budgets, labour cost control, expense management, and making recommendations for capital improvements that enhance hotel assets, brand loyalty, and company performance. The Hotel Manager ensures service quality through the establishment and implementation of service recovery guidelines, prompt resolution of guest complaints, and systematic review of guest feedback to implement continuous improvement strategies. Responsibilities also include coordinating communication across departments for VIP arrivals, large groups, and key guests, as well as leading hospitality marketing initiatives to upsell hotel services, offerings, and amenities. The role ensures full compliance with hotel and owner policies and procedures, federal, state, and local regulations regarding health, safety, and alcohol service, and maintains a secure environment for guests, employees, and hotel assets. Operational oversight includes workforce planning, assigning daily tasks, staff training, performance management, coaching, goal-setting for employee development, recommending HR actions, enforcing company policies, and ensuring teams are equipped with appropriate operational tools. The position promotes collaboration across departments to maintain a unified service culture while supporting initiatives to maintain a “green” hotel and sustainability practices. The Hotel Manager also fosters positive relationships with property owners, provides status reporting where required, and maintains relations with external stakeholders. Fluency in English is required with additional languages preferred, and the role may also involve serving as manager on duty while maintaining compliance with brand standards, operational procedures, and hospitality service excellence expectations associated with the Holiday Inn brand and IHG hospitality framework.