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by QNB Group (Qatar National Bank) in Banking & Financial Services

The Senior Associate, International Business Support at QNB Group in Doha is responsible for developing, improving, and maintaining SME Banking processes, procedures, and policies while managing the service performance of the Relationship Management section. The role includes overseeing internal projects to strengthen the SME business, managing external and internal reporting requirements, and ensuring compliance and legal sign-off for all policies. The incumbent serves as the main point of contact for SME portfolio and reporting issues, develops and maintains performance metrics and dashboards, and collaborates with Operations and IT to embed required capabilities in processes and systems. The position also reviews SME product and portfolio performance to identify improvement opportunities, works with product and marketing teams to implement campaigns, prepares business cases for compliance, legal, and central bank approvals, monitors SME Relationship Manager and Officer performance, designs overall performance management frameworks, develops automated MIS, and establishes KPIs to measure individual performance within the SME business.

by Tap Payments in FinTech & Digital Payments

The Senior Manager, Business Account Management at Tap Payments leads the Account Management and Enterprise Experience teams to drive merchant satisfaction, retention, and Gross Transaction Value (GTV) post-launch. The role encompasses mentoring and developing account managers, implementing strategies to enhance client experience, monitoring team performance metrics, and ensuring high-quality client support. The position serves as the escalation point for enterprise accounts, conducting executive-level engagements and fostering long-term client partnerships. The role requires close collaboration with technical, product, and operations teams to resolve escalated issues, implement process improvements, and optimize payment cycles. The Senior Manager also oversees reporting processes, provides strategic insights to clients, identifies upselling and cross-selling opportunities, and drives adoption of tools, processes, and reporting mechanisms to improve team efficiency and client satisfaction.

by Private Network in FinTech & Digital Payments

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by Emaar Hospitality Group in Hotel & Resort Management

The Food & Beverage Manager / Food & Beverage Administrator (F&B Service Operations) role within Vida Hotels and Resorts, part of Emaar Hospitality Group in the United Arab Emirates, focuses on delivering exceptional dining experiences within a highly empowered hospitality environment. Emaar Hospitality Group is a global provider of lifestyle and hospitality experiences and a wholly owned subsidiary of Emaar Properties PJSC, the developer behind internationally recognized property, malls, and hospitality projects. Vida Hotels and Resorts represents a contemporary urban hotel concept designed for modern business executives, entrepreneurs, and leisure travelers, and is positioned within the boutique hotel sector known for its focus on fashion, art, design, and entrepreneurship. The brand has received repeated recognition as 'Best Boutique Hotel' in several national and international awards. The role ensures flawless Food and Beverage service operations across restaurant and dining environments, representing the brand throughout the entire guest journey from welcome to farewell. The position is responsible for ensuring all food and beverage service operations are conducted according to F&B service standards and F&B operational procedures while maintaining the quality expectations associated with five-star hospitality service standards. Responsibilities include supervising restaurant service operations and hospitality service operations, analyzing operational performance, assigning resources based on operational demand, and ensuring service delivery aligns with established hospitality operations supervision standards. The role includes conducting shift huddles to facilitate operational coordination, implementing staff training programs through on-the-job training, and utilizing performance feedback systems to provide constructive on-the-job and off-the-job feedback to team members. The position also includes monitoring guest satisfaction, implementing complaint management processes, preventing service issues, and executing service recovery procedures where required to maintain high-quality guest service operations. The manager or administrator supports restaurant operations management and hotel operations management functions, ensuring seamless operational execution and alignment with hospitality management practices across the property. The role requires prior experience in hospitality service operations with a strong foundation in food and beverage service operations within a five-star hospitality environment and involves continuous monitoring of service standards, operational efficiency, and guest experience delivery. The role operates within a performance-driven culture emphasizing customer-focused service delivery, operational efficiency, adaptability, and high standards of hospitality service operations in luxury and lifestyle hotel environments.

by Private Network in Hotel & Resort Management

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by Marriott International MENA in Hotel & Resort Management

The Front Office Manager at Marriott Executive Apartments Jeddah Al Salam supports the administration and supervision of front office operations, ensuring efficient management of guest services, front desk activities, bell and door staff operations, and switchboard functions within the hospitality environment. The role focuses on delivering seamless guest check-in and check-out processes while ensuring high levels of guest satisfaction, employee engagement, and departmental financial performance. Responsibilities include managing day-to-day front office operations, supervising staff, ensuring compliance with operational standards, and implementing service procedures that align with Marriott brand standards and customer service expectations. The position requires handling guest complaints, resolving conflicts, monitoring staffing levels, and ensuring operational efficiency across front office departments. The Front Office Manager also oversees same-day selling procedures to maximize room revenue and manage property occupancy levels while maintaining adherence to credit policies and financial procedures. In addition to operational management, the role supports employee development through coaching, mentoring, and training programs, participates in hiring processes, and contributes to maintaining a collaborative workplace environment. The position involves monitoring service behaviors, gathering guest feedback on service quality, rooms, and facilities, and implementing improvements to enhance the overall customer experience. The role also requires ensuring compliance with Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), supervising front desk shifts, supporting human resource initiatives, and maintaining communication with management, peers, and team members to achieve operational objectives and deliver exceptional hospitality service.

by Hilton MENA in Banking & Financial Services

The Senior Record To Report Specialist (General Accountant) supports hotels serviced by the Finance Shared Service Centre (SSC) within Hilton’s corporate finance operations. The role focuses on core Record to Report (RTR) activities including month-end closing processes, financial reporting, balance sheet reconciliation, tax reporting preparation, and preparation of the daily cash journal. Responsibilities include taking ownership of specific month-end closing activities, maintaining the Fixed Cost Register to ensure it accurately reflects all contractual financial obligations, preparing monthly balance sheet reconciliations, and completing VAT reconciliation and VAT return preparation. The position requires reviewing hotel Profit and Loss (P&L) statements and preparing necessary financial adjustments, preparing monthly financial reports for hotels, and maintaining accurate financial records within financial management systems and document management systems (DMS). The specialist also supports internal and external audit processes by preparing documentation required by auditors and ensuring financial information is properly reconciled and recorded. The role requires strong accounting knowledge, advanced Microsoft Excel capabilities, and experience working with financial systems such as Navision and document management platforms like Docuware. Working within a finance shared services environment, the role collaborates with hotel team members both in-office and remotely while managing large volumes of financial data and ensuring accurate financial reporting for hospitality operations.

by Rotana in Healthcare & Medical Services

The Assistant Environmental Health and Safety Manager is responsible for supporting the implementation and continuous improvement of Environmental Health and Safety (EHS), Food Safety, Sustainability, and Occupational Health and Safety Management Systems (OHSMS) within a hospitality environment. The role involves developing and reviewing EHS and food safety manuals, policies, procedures, and documentation, ensuring alignment with corporate standards and regulatory requirements. The position requires active participation in EHS, HACCP, ISO, Sustainability, and OHSMS compliance audits, establishing audit programs, monitoring results, identifying trends, and implementing corrective action plans to maintain full compliance with corporate and regulatory frameworks. The role also involves conducting workplace inspections, leading or supporting incident investigations with root cause analysis, managing documentation related to EHSMS and food safety programs, and monitoring regulatory updates related to environmental protection, occupational health and safety, and food safety laws. The Assistant EHS Manager collaborates with various departments to implement corporate social responsibility initiatives and oversees sustainability initiatives including Rotana Earth programs within the property. The role ensures suppliers and contractors comply with EHS and food safety standards through audits and communication. Additionally, the position supports the development and implementation of OHSMS manuals, procedures, and policies, participates in management review meetings, coordinates training programs for employees, ensures new employees receive task-specific occupational safety training, and reports OHSMS performance to senior management and regulatory authorities. The role includes conducting periodic risk assessments across all operational areas of the hotel, implementing mitigation measures, and ensuring compliance with environmental, health, and safety policies while protecting guests, employees, and the environment.

by Majid Al Futtaim in Retail

The Deputy Store Manager supports the Store Manager in all aspects of daily retail store operations at Majid Al Futtaim Lifestyle, ensuring achievement of sales targets, maximizing profitability, maintaining brand and company image, and delivering an excellent customer experience. The role involves managing and developing store teams, ensuring operational compliance with company policies and guidelines, and maintaining efficient retail store operations aligned with overall business objectives. Responsibilities include driving the store team to deliver high standards of customer service in line with company and brand Customer Experience (CX) standards, understanding individual customer needs, and maintaining awareness of market trends and competitor activities. The position also involves driving sales performance through monitoring KPI targets, implementing sales promotions and brand activities, coordinating with Marketing, Buying, and Planning departments to maximize sales opportunities, and ensuring consistent communication with support teams. The Deputy Store Manager oversees store operations in the absence of the Store Manager, manages the workforce, resolves operational disruptions in a timely manner, and ensures compliance with operational guidelines to minimize stock loss and damage while maintaining efficient retail store performance.

by Apparel Group in Real Estate Development & Property Management

The Manager - Accounts and Finance will lead financial planning, feasibility assessment, and regulatory compliance for real estate development projects across the UAE. Responsibilities include preparing detailed financial models, conducting feasibility studies with IRR, NPV, development margin, and sensitivity analysis, performing scenario analysis based on market trends, managing project budgets, monitoring cash flows, ensuring RERA and Dubai Escrow Law compliance, managing escrow accounts, tracking construction progress for escrow withdrawals, coordinating with trustees and auditors, monitoring off-plan sales collections, ensuring VAT compliance, preparing MIS and project performance reports, and maintaining IFRS-compliant reporting, particularly IFRS 15. The role safeguards financial integrity across multiple project SPVs, supports strategic decision-making, and enables profitable, compliant, and timely project execution.